Does this even fall under the internet category?

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Inexcusable garbage.
Is this necessary?
“Hey yourguytim, it’s conjestion hours durdurdur.”
“Hey moron, it’s throttle to the extent of unuse.
I am being highway robbed by these guys.
Am I stuck in a matrix? Where Jim 16 has 18mbps and I don’t? It must be true. That guys got to have a $300 plan or something.
It’s great in all if your speeds are high, but mine obviously aren’t. I can’t wait to get the norm of responses telling me to manage my data 12mbps. Can’t even use the frickin internet to not se that up. It’s a pain in the a$$ to go through the dilemma of free zone.
I am a hair away from 0mbps.
Thanks viasat.
Watch them take my post down.
Enjoy my $65.
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yourguytim

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  • like crap

Posted 3 weeks ago

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Stephen Rice, Champion

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How much data have you used this month and What plan are you on?
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Jim16

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He uses all of his data up in a few days and then comes here to cry.  My speeds aren't 18 Mbps and I don't pay anywhere near $300.  I have a plan with enough data for my needs.  If he needs more data he can change plans, but he prefers to come here and act like he needs his diapers changed.  If he really has a problem with his equipment no one is going to care or help because of his asinine posts.  And by the way, you will be automatically  charged $65 dollars on your next bill for invoking my Viasat name.
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fmj77

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That speed and that very high ping looks like what happens when I'm having weather issues in my area or at the gateway.
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Stephen Rice, Champion

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What speed do you get at 4 am?

I'm paying for up to 12 mbps. My speed is a little slow this morning. I am only getting 16 mbps.
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Old Labs (VS1-329-L12FZ)

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Posting the same thing over and over again and expecting a different result is the definition of insanity - so too is replying with the same thing over and over ;)

We're all here because we're not all there...
(Edited)
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J&J

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 @ Old Labs (VS1-329)

Things always work out good in the end, so if everything is all messed up now, it's not the end.
 
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Old Labs (VS1-329-L12FZ)

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I know - why just yesterday out on the golf course the Dalai Lama himself (twelfth son of the Lama, the flowing robes, the grace, bald... striking)  told me:

"On your deathbed, you will receive total consciousness."

So I got that goin' for me, which is nice.

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yourguytim

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I get a spam consistent positive spams from you guys. Watch out they might ban you.
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Jim16

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I think our Bot blew a fuse.
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J&J

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yourguytim

I have been watching your post and have seen your speed test results.
The problem here on this forum is that ViaSat will not offer any technical suggestions or advice or even hint at what might be your problem.  They lease you an Internet port and how well it works is very much up to you and how you utilize it.

Here's what I think may be happening...  A few questions and answers, choose any that apply:

Are you using a wireless connection to your computer?  If so, how close to the wireless source is your machine?  Inches? a foot? 2 feet?  If your machine is too close to the source, the front end of the computer wireless receiver and likewise the source receiver may be saturated to the extent the signal on both devices is a radio frequency blur.  Keep wireless devices between 9 and 20 feet apart when using omni-directional antennas.  If your source utilizes beam forming, keep them 20-80 feet apart.  If your source and computer uses MIMO antenna technology, keep space between devices 20-40 feet apart, and don't be concerned about metal chairs, stove, ovens, TV sets or other things that may be in the room making the signal bounce around between the source and your computer in the same room.  MIMO is magic.

Are you using a wired connection?  How long is the connecting patch cord?  Make it  6-100'.  Use shielded Cat6 Ethernet cables.  If your cables are not shielded, all bets are off. Some may chime in here and say the length can be up to 300'... fine, let them operate on the ragged-edge.

Have your ever changed any setting on your Network Interface Card?  If you have, fully delete the device from your computer and re-install it and leave it using factory default settings, except for what I said next...

Are you using a 2.4Ghz wireless "N" device to transport your Internet service?  Turn off the "N" and force the device to use B/G or just G only.  The "N" is now gone in modern equipment, replaced with AC and soon enough; AX.  If you have an AC device, go ahead and leave AC available.  "N" was a bummer, don't allow it.

Are you using an anti-virus program?  Some of them have an insane overhead.  You cannot disable an anti-virus program.  You can disable it's outward activities, but it still runs no matter what. Un-install your anti-virus program and test again.  If using a Windows based machine, go to services and check that some, if not all, services set up by the antivirus are either gone or you must disable them. If performance increases substantially, investigate a better program that utilizes less resources.  The anti virus program itself can load your available processing capability to the extent the machine itself slows down and that will affect your network throughput also.

Have you pissed-off anybody at ViaSat?  They will never publicly admit it, but a simple phone call to the network operations center can get your data class and priority set to their lowest level and even at that, it can be set to "background" which is usually reserved for remote locations for the purpose of telemetry and simple data collection where speed is not important in the least.  If you think you qualified yourself for that specialized service, I suggest an email to viasatlistens@viasat.com and beg forgiveness with a commitment to working with them to resolve any future service problems privately via email and if they relent and your speed starts looking better, a very public acknowledgement that once given the opportunity to provide assistance, they did indeed improve your service dramatically.  I know someone who is on the plan for 'special people' and the moderators here may not even know that is the situation for that particular customer. He not only messes with ViaSat, he messed with me and I took care of that.  Don't get ViaSat pissed at you, they have all the knobs and buttons.

You have excellent signal levels, some of the best I've ever seen, so the path is there but something else is an anchor pulling you down.  Check my list, something there is the culprit, and notice I didn't say anything about congestion.  Good luck.

Proof I can make a system work:  My plan is a standard Freedom 150, 12Mbps, and I have the ExedeVoice unit.  Here is my speed from 9:30PM Thursday (yesterday evening, at the peak of prime-time).  I pay $149.00 per month for Internet and phone...  My beam (369) has none-to-light congestion. If my system was not perfect, I wouldn't get this speed, because nobody else does and I have neighbors with ViaSat service but they don't get this and they also won't listen to me on how to optimize their system... they are die-hards that say "that stuff doesn't make any difference."  Fine, stay in the slow lane.  I have done some other things not mentioned here because they are not the source of a problem.  Last thing...  When you look at my speed test, you'll notice I tested to Frontier in Palo Alto California (I'm near San Jose, (Milpitas mountains)).  My Internet actually joins the rest of the world near Portland Oregon but I can't find any testing source up there that can drive the data like Frontier can, even being a greater distance. I test to the source that can absolutely drill  the data through a system to the absolute limit of it's capability.  The location you test with can and will make a difference.  This speed is typical for me, any time or day of the week.





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GabeU, Champion

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Can you give us a little hint as to how or why you know this "personal" attention goes on?
This is what my comment was concerning, as well.  And I have no doubt that it's nothing but hot air.  Baseless accusations are made all the time.  It's nothing new.  Ask for proof and there never is any.  Or the "proof" comes down to "someone told me".   
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Jim16

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JJ has been a very good source of information and I hate to think he would say something like this without at least believing it is true, even if it may not really be true.
I will give him the benefit of the doubt that something has made him believe this.  Who would have thought that Wells Fargo would have done what they did?  But for the record, I don't believe Viasat does that, maybe a rogue employee could screw with someone....or an installer.
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GabeU, Champion

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No doubt that he's a wealth of information, and has been for some time, but that particular claim I'm not buying, and for a variety of reasons, the most important of which are the legal  ramifications.  Normally I would give way to his knowledge of ViaSat and its system and service, but not with that particular claim.
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GabeU, Champion

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No doubt that he's a wealth of information, and has been for some time, but that particular claim I'm not buying, and for a variety of reasons, the most important of which are the legal  ramifications.  Normally I would give way to his knowledge of ViaSat and its system and service, but not with that particular claim.
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GabeU, Champion

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I should add that a rogue employee is one thing, but the claim suggests regular employment of said tactic.  

I tried to edit my post above to add that caveat, but the system wouldn't let me.

Edit:  Ah, double post.  That's why.  SMH.  Couldn't see it before.  Had to refresh page.  
(Edited)
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John Postizzi

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YourGuyTim,
It looks like you overplayed your hand. The mob has turned against you.
Why don't you state your beam and solicit responses from people on your beam about their experiences. You may find the answer to your questions there. Don't you think that if your beam were defective or congested 24/7, many others on the beam would be ready for a mutiny?
If most people on your beam are satisfied, and if you have a good SNR, then the problem is on your end.
The DL rates that you have consistently stated indicate that you are being throttled. Therefore, the most likely cause is that you are burning through your data at the beginning of your reset period. If this is the case, who is responsible for that?
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Old Labs (VS1-329-L12FZ)

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Executive summary: he demonstrated he wasn't interested in help.


Read his entire posting history on this issue. That's only the start and it's a mind numbing journey from there. He has yet to provide any information  regarding his environment despite repeated attempts to provide him with some help or simply attempt to explain why satellite internet works the way it does. Instead, his responses have amounted to nothing more than "lol", "that's dumb", "bull crap" or his latest prime time speed test after he's exhausted his priority data. He's also engaged in actively discouraging others from seeking help from a well-versed individual who can actually determine the cause - there's little wonder that that particular individual hasn't reached out to him directly, is there? 

Not exactly the sign of somebody looking for help. As I said initially, if looking to simply complain and moan, that's okay too and he'll get those who both empathize with his plight and those who chastise him.

We get it... satellite internet stinks and is expensive. We can't do anything about perceptions. The only question is whether he wants to attempt to make it better or somewhat bearable - some of us would still offer some advice but it requires methodically going through an exercise to rule out possibilities that include install issues - so far the only info he's provided indicates he's exhausted his priority data. He's even posted good speed test results when his data has reset and from this post it appears his free zone is fine since he states in this post: "It’s a pain in the a$$ to go through the dilemma of free zone."  The only problem I see is that Dr. it hurts when I exhaust my priority data and the only solution is don't do that, buy more or avoid peak usage periods.   

Either approach. looking for help or simply complaining, is ok here as far as I'm concerned - but alas it may be too late for yourguytim. It appears his posting privileges have been suspended since his profile is no longer found. Probably the result of a post that's now been deleted after several warnings from moderators on previously deleted posts - but we'll never know now and you can't help those who refuse help. So much for reviewing his posting history at https://community.viasat.com/viasat/people/yourguytim -  now you had to have been there.

Oh well... standing in line arguing with the other customers got him nowhere. It rarely does for anyone but even train wrecks can be exciting to watch. He'll probably be back with a new identity and we can start it all over again if he really wants help or continue on with the hockey fight.

(Edited)
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Bill Ross

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Besides the point he said nothing wrong.
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Old Labs (VS1-329-L12FZ)

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You have to read his entire posting history of the past 4 weeks to state that with certainty - including those that were deleted - it was building to a crescendo for a long time ;) 
(Edited)
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Jim16

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It appears Bill Ross is going to take over for yourguytim....
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Bill Ross

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Jim 16 I have barely posted anything and nothing like yourguytim. Way jump to that, fanboy. I have barely yet to criticize viasat.
I thought you were all for not spamming negativity yet you attack me for barely saying anything negative. Hm.
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Dio Brando

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That ping is atrocious. Must be weather related or an outage. Seriously bad.

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Ronald Stricklin

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Tim, satellite, DSL, cable, and etc internet equipment messes up. Routers sometimes need to be reset. The coax to the modem comes loose. A connector shorts out. A crimped coax wire can effect your service. While there are obsessive little brand fans here, there are also people here with little knowledge trying to help you. All you are going lose is a little time and it may improve your service.
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Bill Ross

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Ya, not people are complete Viasat fanboys like some. They can help you.
And yes, equipment is as reliable with dsl, cable as viasat but its more reliable with the speed ratio you get. Speed doesn’t jump between 1 and 12mbps Like satellite does. I have never once known about problems with my equipment just the fluctuations of speed.
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Brad, Viasat Employee

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Giving this thread this treatment since it's gone a bit off the rails: https://media1.tenor.com/images/a890ffa123b1c2c6e2c069a3c9da20ea/tenor.gif?itemid=4780633

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