Does being connected to my DISH satellite cable use up data even though I am not USING the internet to acess my DISH TV programming

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I have DISH satellite for my TV. I have Exede satellite for my internet. Two separate accts. My DISH IS connected to my wifi INCASE I want to watch an on demand video. I was told by an Exede rep before I committed to a THREE YEAR CONTRACT that this would NOT use my data. That watching videos, streaming, downloading would. After using up 8GB in 24 hours doing nothing more that watching TV, I inquire and Exede tells me that even if the TV is not on, it will use data if it is connected to the wifi router. Basically EVERY TIME I call, I get a different answer as to what uses my data, and get told to read the blogs and forums for what uses up my data. DISH swears that is does NOT use data.....NOW Exede is telling me that it most certainly DOES. I do barely ANYTHING on my internet any more and only 6 days into the billing cycle I have used 9.7GB out of 10GB. HOW??????????????? I have no internet life now with Exede. Purchase more they say.... ummm, no. HELP!!!!!!!!!! DOES BEING CONNECTED TO DISH USE MY DATA EVEN THOUGH I'M NOT USING IT?????
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
  • very very very angry

Posted 2 years ago

  • 2
Photo of Nicholas Wilson

Nicholas Wilson

  • 16 Posts
  • 9 Reply Likes
Yes, keeping your DISH TV receiver connected to your Exede Internet will very likely use data, even if you don't deliberately watch streaming video. The problem is that the Dish receiver has too many handy ways to switch over to internet streaming without you even realizing it.  Once you've connected Dish to your WiFi router, Dish makes it very hard to get back through the menus to the settings where you could disconnect. I had to resort to changing the password on my WiFi router to block Dish from connecting to it.
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
Actually DISH helped me disconnect from my router without any problem and it remains disconnected. He was super helpful and HE was frustrated with what Exede was telling me as DISH uses Exede for their DishNet. (I do not have DishNet) Dish also stated that (without using Netflix or On Demand) being connected to the wifi only uses a MAX of 250mb per MONTH by sharing info with the router. I don't consider 250MB per month to be significant usage. But just an FYI to disconnect the wifi from Dish: Menu. Settings. Network Setup. Broadband. Wizard. Next. Remove your password, then put in 8 random letters as a password and attempt to connect. It will say "failed." You should be all set
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
Oh and one more thing, they told me that I had 3 iPhones and Windows 10 connected to the wifi. My wifi is shut off on my iPhone, My kids are blocked at my wifi router under parental controls from accessing the Internet, and I returned the computer that had Windows 10 on it about 4-6weeks ago. So how.... For the love of Pete, are non-existent devices using Video and Media streaming?
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
Photo of david

david, Champion

  • 522 Posts
  • 365 Reply Likes
Dish pushes programming over your Internet connection of things it thinks you might want to watch is what I've read. This will suck up your data quick.
Photo of Tina L

Tina L

  • 9 Posts
  • 0 Reply Likes
How do they push programming over my internet? And where do they push it to? I don't see ads. I don't have "you might like this" messages popping up. See the above comments to the other poster as well. I think something is seriously wrong in the State of Denmark with Exede. You cannot access what data is being used unless you call them. And then have blind faith they are giving you accurate info. And it takes "escalating it" to the next level to break it down further. Yet not once will "the next level" get on the phone and explain anything to you. Seems very reminiscent of the cell phone companies that got dinged not to long ago by the FTC, or whoever it is that regulates them, for promising certain speeds and not actually providing what they claim. Exedes response always centers around checking their forums. Going to the self help sections online or buying a larger plan. The representative spent over a half an hour searching the "self help" section herself and couldn't find what she wanted me to find. Very very frustrating. Dial up is seriously being considered in my future. At least it would be way more reliable. Slow.....but reliable.
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hello Tina, Hopefully I can address some of your concerns. DISH/DirecTV definitely use your internet connection for program updates/guide updates (100% needed if you have a DVR) and Video on Demand.  Nicholas and David are correct! 

As for the devices, when we look to see what's all connected to your internet it shows what connected within the last billing cycle. So turning off your wifi on your phone will allow your phone not to connect to your wifi but it still shows as having been connected as it was within a billing cycle. Most likely the agent you spoke to either didn't see the last day it was connected or it was disconnected within 24 hours of your call. We are getting very close to releasing a more informative meter that our customers will be able to see that will break down usage more clearly than the current settings at my.exede.net

Please email me at exedelistens@viasat.com and I'll take a look at your usage and help you out a little more than I can on the forum.

Thanks