Does anyone know how many residential customers subscribe to Viasat?

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  • Updated 3 months ago
There are 12,789 members of this forum, according to the forum first page.
Has anyone read or know the total number of residential subscribers on VS1 and VS2?
I am trying to gauge how representative this forum is for all Viasat residential customers.
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MEM

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Posted 3 months ago

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Jim16

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Here we go....
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MEM

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I do not understand your response. What are you trying to say?
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Jim16

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It's been done before. You're going to come up with some mathematical clap trap
to try and prove your gripe with Viasat.  Been done before.  Here we go.... 
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MEM

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Wow, you must have supernatural powers to claim to know what my purpace is.
You are wrong.
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Martin Seebach

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Barrier B gone 
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Martin Seebach

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Nothing like a bird to wake you up.
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Old Labs

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At the close of the third quarter of fiscal year 2018, the overall number of residential subscribers was approximately 577,000 down from a high of somewhere around 697,000 dome some two years ago.

New numbers will be available with tomorrow's Q4 2018 Viasat Earnings Conference Call and should give us some idea whether the attrition continues or whether Viasat-2 has stemmed the tide - however, Viasat's strategy, like many, has been to maximize average revenue per user (ARPU) not necessarily maximize number of users.

Forums like this tend to attract a larger percentage of unsatisfied customers by their very nature (few come to praise) - whether this forum is a representative sample of the entire subscriber base is debatable. At the same time not all members are subscribers.
(Edited)
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J&J

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Forums like this tend to attract a larger percentage of unsatisfied customers by their very nature (few come to praise) -
Say what?? LOTS of people come here to praise ViaSat.   Just look at..... er... um.... hold on a second I'm thinking..... ummm....   geee..... okay, Deku,,,,, she's happy with her service.
 
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MEM

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Thank you for answering my simple question instead of some sarcastic defensive response from Jim16 "Champion".
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MEM

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So here is what puzzles me, Old Labs. Your latest numbers indicate that presently there are about 83% of the users than there were two years ago.
If nothing else changed, then beam congestion should have become less, causing increased speed.
Maybe by Viasat's making streaming easier now compared to then, they have inadvertently penalized a portion of their customer load. Or maybe something else has occurred.
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Bev, Champion

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That might be something that could be nixed once a user reaches their priority cap, regardless of plan. Simple, use too much and, you can't stream until your data resets. I think the traffic shaper could handle that.

That would be fair, those that manage usage and don't go over would be able to stream at will but, those that don't want to learn to control usage wouldn't get to stream after they used up their priority data PERIOD.
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Bradley

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Too many ways around that beyond ViaSat’s control.
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Bradley

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Too many ways around that beyond ViaSat’s control.
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VeteranSatUser, Champion

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I like your idea Bev. But that is basically what the hard cap did. Then Viasat offered the "unlimited" plans which are not really but people then get the false impression they could cord cut and steam way too much.
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Hfcomms

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The question was about 'residential' customers.  Viasat's bread and butter is the enterprise and government customers.  I don't know about Viasat but I know that Hughesnet residential services lost money each year for many years before that segment started to turn a profit.  The business and government side of the business allowed them to lose money on the residential side for quite awhile.

While their may be less residential customers that point is useless without seeing how many customers are on the commercial and government side of the business and how much bandwidth they are consuming.  In addition every new satellite put up has much greater bandwidth capacity that the older generations but it seems like data demands always outstrip the new capacity in a short period of time. 

It went from streaming sub DVD quality as the norm to 720p and if you stream 1080p or even 4K in the future your data demands are quadrupling over time.  I don't think they'll ever put enough satellites into orbit to satiate data demand growth.
(Edited)
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VeteranSatUser, Champion

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Old labs is correct. The subscriber base has continued to decline. Given Viasat-2's troubled rollout and plans that are less than enticing, itvwoukd expect the 570,000 to be about the same.

Viasat does try to makeup for lost subs with pricier plans that offer more? Well, if Viasat-2 rolled out as planned I think they coukd have made a run at Hughesnet customers. I don't see that happening now, at least in the near future.
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GabeU, Champion

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I hope that changes.  Not necessarily because I want HughesNet to lose customers, but simply because the more even the competition, the better it is for all of the customers.  If one gains what the other loses, it can start creating a lackadaisical approach to the product.  I'd rather have them directly competing for our business on more even terms.  
(Edited)
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VeteranSatUser, Champion

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I agree. But I don't see it.
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Michael McDowell

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Does anyone know how many registered users are actually considered active? I think that counting active users would be a more accurate way to figure user satisfaction. I would guess that there aren't more than 100 or so users who are actively using this forum.
(Edited)
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GabeU, Champion

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I just use the internet I can get within its means, as that's all I can do.  For TV I have DirecTV, as I already know I can't stream much.  If I needed "more" internet for work, or even a very important hobby, I'd move.  That's all there is to it.  

As for the percentage of people complaining, I imagine it's low, though I'm reasonably sure it's higher than 0.00173%.  Then again, when speaking just of this site, you might be close.  Overall, there are just WAY too many variables to figuring it out, including what constitutes a valid complaint vs what complaints can be, or really should be, excluded.   
(Edited)
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Michael McDowell

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Yeah, it probably is low, but I was really just trying to point out just what you said about there being way to many variables to make ANY conclusions based on the number of complaints on this forum, a MEANINGFUL number!
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GabeU, Champion

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No doubt.  Heck, even ViaSat itself probably doesn't know.  
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Brad, Viasat Employee

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Some folks appear and disappear on here and some appear again after being gone for 6 months. Even a few champions have disappeared or may have passed (I missed the news about Gwalk900 while I was on leave, that was too bad but thanks for letting us know Gabe) 

I think since this forum is linked to our help tool page a lot of people joined and either asked a single question and left or just never used the forum (some clearly thought it was a live chat). Some probably just visit without commenting. 

I do like those of you that are active on here keeping the chatter alive.
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VeteranSatUser, Champion

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We keep you busy....even on a holiday weekend!