Does anyone else have Sling? My viasat is so slow it wont stream. Technical support is no help. Tries to up sell me more data, I need speed

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  • Updated 7 months ago
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Does anyone else have Sling? My viasat service is so slow it wont stream, barely can watch a movie from netflix. Technical support is no help because they try to up sell me a plan that has more data but no more speed. Any ideas on how to fix this slow service?
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John Nichols

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Posted 8 months ago

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VeteranSatUser, Champion

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So you are a slinger?

First question. What plan do you have now?

Second question. How much data do you use in a month typically?
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John Nichols

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I use 10 of my 150 mbps each month and can't stream at all.  Can download from Netflix.  I've talked to technical support who say my speed is fine.. it is not.  They try to sell me a larger package but when I ask them the difference in speed, they say I'm paying for data download, not speed.  What is wrong with your service?

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Courtney Rose

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I know sling TV used to have them & they have video quality settings. if you are able to get the app to load have you tried setting it to the lowest video quality setting possible? I mean yeah having the lowest quality possible isn't the best experience but it would be easier stream possibly. 
(Edited)
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Al Santayos

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Does VIASAT have any morals? Trying to up sell a person with poor service. They kept trying to sell me easy care even though it was obvious my poor service was from congestion.
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fmj77

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Your poor service was from an incompetent installer, not congestion.
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Al Santayos

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I had techs out 3 times with no improvement. They all checked the install and messed with the dish alignment. From what I read here the beam I was on was notorious for poor service.
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WilliamM

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From day one, and I’m one going into my 4th month. I May cancel my contact ViaSat hasn’t kept up to there side of the contract.
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Nathan Hart

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Have you tried to connect a device directly to the router with a cable and then checked your speed?
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VeteranSatUser, Champion

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And it could be the video resolution downgrader causing havoc. While I have heard it works "okay" at times with Netflix, other streaming services is a crap shoot.

Without being a slinger myself, I cant offer much advice. I wouldn't throw more money at the problem though.
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Bradley

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Sling would never work for me. Prerecorded streaming works at times, but live streaming alway buffers. Speeds are inconsistent and too slow on some beams to expect smooth streaming from some services.
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VeteranSatUser, Champion

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I concur. I pre-record all my streaming content. Works well.

Live streaming, not so much.
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Alan

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They said my dish was out of alignment. They came and realigned it. NO change. Everything buffers.
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Frances Taylor

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I had Sling but i had to cancel it once i got Viasat. My Viasat speed is simply too slow, particularly since i also have a Roku device, according to Sling customer service
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VeteranSatUser, Champion

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What does having a Roku have anything to do with it???
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Frances Taylor

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You need a faster connection particularly if you are using Roku, at least that's what I was told. And Viasat connection is often too slow to properly run Sling period.
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VeteranSatUser, Champion

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I gotcha.

I don't use my Roku in real time. I use PlayOn Cloud and then download content for the Roku to play.

I have tested the Roku streaming real time. You do need a pretty good connection (i.e. 1Mbps or so) for it work I have found.