Does anyone actually like their service??

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  • Updated 2 weeks ago
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I haven't had actual internet in probably 18 months or more now, since I moved to this location, I am unable to get any actual internet like TWC etc. We're not exactly rural, borderline maybe, but everyone down on street level has TWC, they just won't run the cables 3/4 mile uphill on our dirt road for just one to two customers, unless we pay $70k! 

Anyways, my landlords have Viasat, and they recently got a boost or upgrade on their service and now they are very happy they can watch Netflix all the time. So I'm thinking it might be time for me to sign up, I want a home network I can monitor things on while I'm out of the house (temps/a camera etc). My landlords appear to be on a "Freedom 150 GB with Boost 25", but it appears that isn't offered anymore. So I'm looking at the Unlimited Bronze 12. I had them do a speed test around 11.30am and they were actually pulling over 25mbps (is that cause of the boost, or just how it is?).
From a lot of the stuff I've been reading on here, it seems they might still be on the Viasat 1 satellite? So I'm wondering if given that our area isn't actually that rural in comparison to others, just can't get proper cable up our road, that maybe they're on a very un-conjested beam which is helping them a lot. But, if I sign up now and end up on the Viasat 2 satellite, what if my Bronze 12 mbps service is worse at that point?? 

I already get poor service from my Verizon LTE/hotspot of late. Depending where I'm at inside, I pull between 0.03mbps to about 11mbps in a really good spot. But, often I'm well under 5mbps. I can't handle signing up to something on a 2 year contract and getting the same/worse service for that kind of price range!?
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Jess J

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Posted 2 weeks ago

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Old Labs

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Personally, I'd be looking at the reason for the discrepancy when using the Verizon LTE hotspot  before anything else and see if that's addressable. Is it because of the location of the hotspot itself or is it because of the location of the WiFi device(I assume) being used relative to the hotspot? You can boost the cell signal or extend the WiFi signal depending on what the root cause is.

I'm not sure whether the hotspot approach would cover your remote monitoring requirement though.

If I were getting 11 Mbps consistently with the hotspot in a fixed location and strong cell signal, I'd look to leaving it there and extending it's WiFi coverage.

But yes they're are those of us who like the service lacking any other viable options. In your case and since having access to Unlimited Bronze 12, you'd likely be on Viasat-2. For now, if none of those on it weigh in with details, there isn't much congestion to contend with and most seem happy with it outside of some occasional issues with the new modem being reported. How long that lack of congestion will last, who knows?

Regardless people routinely pull speeds higher than their plan's stated "speed" during off-peak hours like 11:30 AM due to no or little congestion. I routinely get 18-19 on a 12 Mbps plan during non-peak hours. Choose wisely - it's a two year commitment unless willing to pay the early termination fees.          
(Edited)
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Stephen Rice, Champion

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I like my service.
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Steve Frederick, Champion

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I love my ViaSat service
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fmj77

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I am quite pleased with my Freedom plan. Rarely ever have any issues other than primetime slowdown, but that is normal on a congested beam.
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Ronald Stricklin

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It's a horrible service. It's better than what you have access to but it's a horrible service. 
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Diana, Viasat Employee

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Jess,  As with most services, Viasat customers who are not having issues do not usually post. So the answer is yes, we have a very large customer base that likes their service!
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GabeU, Champion

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I find it interesting the way people answer a question like this.  

I like it.   
I love it.
I'm quite pleased.  
See a pattern?  People giving their own experience, not a blanket statement.  

Then..

"It's a horrible service."  Not, "It's been horrible for me" or "I don't like it", but "It's a horrible service."  

And I'm not trying to call Ronald out on this, as this is not at all uncommon.  Not as in bad experiences, but as in people having a good experience stating their own experience and people with a not so good experience making a blanket statement, like their experience speaks for the entirety of their ISP's service. 

Just an observation.  Nothing more.  
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Deku, Champion

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uhhh... to be honest...i ACUTALLY LIKE, LOVE, AM QUITE PLEASED WITH MY SERVICES!!! :D the speeds are what they say they are for me :3 BUT it is up to for everyone :3 so yeah... i tend to have an 150gbs with the 25mbps :3 with unlimited data after my first 150gbs of priority data is gone :3 BUT!!! i DID have an point to where an tech had to come out and then realign the dish... cause the dish kinda moved when it was SUPER windy here into my area... BUT!!! ever since then... ITS BEEN SO AWESOMENESS!!! :D  i can LEGIT download animes, download my video games onto my nintendo switch, download youtube videos, OH YEAH!!! ALSO!!! i can even watch youtube videos also :3 since i tend to watch youtube videos like EVERY SINGLE DAY!!! :D ALSO!!! i tend to download an bunchies of animes from an website... so once they are downloaded... i can RE-WATCH THEM AT ANYTIME!!! WITHOUT having to use my data up just to re-watch them online :3 also!!! i tend to voice chat with people onto my laptop :3 i can like legit... voice chat for like... 6 hours maybe less... like 1 to 2 hours here and there for the day and so on :D OH YEAH!!! THE GOOD THING IS THAT!!! I CAN LEGIT PLAY MY VIDEO GAMES ONLINE!!! :D i tend to play onto my nintendo switch alotta now... i USED to play onto my xbox one... BUT!!! since i dont have an subcription to it anymore... i tend to play onto my nintendo switch alotta now :3 ALSO!!! since the nintendo switch services will be avaible in september... ill be getting the family package :3 since... i made a bunchies of other nintendo accounts for my nintendo switch :3 so yeah :3 I LEGIT LOVE MY SERVICES!!! :D I WOULDNT TRADE THIS INTERNET PROVIDER FOR ANY OTHER INTERNET PROVIDER!!! <3 VIASAT IS THE NUMBER 1 HERO FOR ME!!! :D ALSO!!! imma going to be the next number 1 hero for viasat :3 by SPREADING ALL OF THE GOODIES ABOUT VIASAT!!! <3 THEN MAYBE!!! MAYBE!!! SOMEDAY!!! ILL BE THE NUMBER 1 HERO OF THE VIASAT CUSTOMERS!!! :D THEN!!! ILL BE THE NEXT SYMBOL OF PEACE FOR VIASAT!!! :D oh boy!!! i CANT wait for that day to come!!! :D BUT!!! itll take time though... BUT!!! ALL i gotta do... is to train though :3 so yeah :3 i gotta train into making people understand how satellite internet works and HOW they can MAKE it work onto the customers ends :3 so yeah :3

HOPE THIS HELPS YA!!! 

AND AS ALWAYS!!! KEEP IT PLUS ULTRA STYLE!!! <3
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Judge and Jury

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You're right, ViaSat is great, Gmail.....  on the other hand, really bites.
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Deku, Champion

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@Judge and Jury yeah i know right??? XD gmail DOES FRICKING BITE SO FRICKING HARD!!! >:( why must gmail do this to ALL of the people who uses there services ;-; I HATE YOU GMAIL!!! >:(
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Judge and Jury

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OOPs... the link didn't go in and I missed that.....
About Gmail really bites:  https://www.bbc.com/news/technology-44699263
People have asked for more detailed accounting of where their data went and ViaSat has said they only have a very general idea.  That's actually great for us, but looking at Gmail, one must be careful of what they wish for.
(Edited)
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VeteranSatUser, Champion

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If I had a better alternative for rural internet, I would take it. But I don't. So right now Viasat provides me the best internet service for my location.

It all comes down to location.
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Judge and Jury

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I do have better alternatives but stick with ViaSat because I just don't do all that much on the Internet.  The month of June this year I used a lot more than usual.
To answer the question... Yes, I like my service, it's always good.
(Edited)
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Hfcomms

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Overall I've been satisfied with it.  If I lived in town I could get real 'high speed' Internet but I don't.  I've had sat Internet for over 10 years now and each upgrade gets better regardless if it's Exede or Hughesnet.  I've had them both and no real complaints with either service as I knew the limitations before I got into it.  When I got my first satellite modem I was still running on dial up so even with that ancient system satellite was a Godsend.  No more going to get a cup of coffee waiting for the page to load like on dial up.
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VeteranSatUser, Champion

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I don't know if each upgrade has been better. I have had satellite internet for over 20 years. While I can use more data now, my primetime speeds are no better, and sometimes even worse, than Wildblue in 2006.
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Harvey Mueller

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I was on a Verizon hotspot and always running out of data. Speeds were usually good but at times for a day or so it would crawl. Prices kept going up and got the feeling they want to be a phone company and don't want to be a ISP. So I came here with low expectations and not many options. But it has been good and I'm happy with the service. I'm on the Silver 25-150 plan and use maybe 30 Gb a month. Of course that,s a guess since there's no history to go back and look at. Downloads are 15-19, sometimes slower and occasionally faster. It suits my needs.
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Kevin Raymond

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I've only had it for a week. Its much better than what I had. On Frontier 2-3 mbps was the norm. I'm on the Unlimited Bronze 12 getting 17 mbps every time I do a speed test .  With that being said I really like it so far. 
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VeteranSatUser, Champion

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I would love to have 2 to 3 Mbps consistently. Viasat has never been able to deliver that to me.

Count yourself lucky that you are in an area with fewer Viasat customers.
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Nathan Hart

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Is your modem white or black?
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Kevin Raymond

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White on Viasat 2
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VeteranSatUser, Champion

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That explains it.
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Nathan Hart

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Always loved the Rock solid reliability. After a few years VS1 was getting too slow on The Weekend so upgraded and now it so fast it’s like a miracle. Never imagined performance like this from satellite.