Do you still get the free data between 12am and 5am if you've already exceeded the data? connection is very slow

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Photo of Norberto Nunes

Norberto Nunes

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Posted 5 years ago

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Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

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If on a limited classic Exede plan you should (not really applicable to the Freedom plan), Evolution plans use a different time period 3:00 AM to 8:00 AM and speeds should return to normal during those periods even if you've exceeded your limit.  

That being said, there have some reports that the free zones sometimes kick in late; and others experience slow speeds due to the congestion that occurs during the entry periods of those zones as everyone's automatically scheduled downloads kick in somewhat simultaneously..               
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Good question, Norberto. Lab Rescuer has pretty much summed up the answer. If you are on our classic plans then your speeds  will resume back to normal from 12am-5am. You should not be experiencing slow speeds at this time even if you have used all your data allowance. I will definitely look into your account and see what's going on. Can  you email me at with your contact and account information?

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