Need help shipping equipment back

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I called three times to get the boxes promised to me after I canceled my service. Boxes were never received, but the UPS guy showed up with a return label from you guys. We put everything in a box and he slapped the label on it for return. You have now charged my credit card 300.00 for not returning my items in 30 days. You guys are horrible!
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Susana Naranjo

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  • angry and frustrated

Posted 3 years ago

  • 1
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Diana, Viasat Employee

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Hi Susana, please send your account and contact information to exedelistens@viasat.com. We will review your account and assist you with locating the equipment. If we have it, you will be refunded.  Thanks, Exede Diana
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Kentuckienne

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Did your problem get resolved? I am also having difficulty getting exede to send me boxes so that I can return the equipment.
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Steve Frederick-VS1/Beam314, Champion

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Kentuckienne, you have several choices for Exede to send you the return boxes to you by UPS.

1.  Since you work from home, UPS can deliver the box to you there.

2. Have UPS deliver them to a neighbor.

3.  Have UPS deliver them to the UPS store or UPS agent.
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Diana, Viasat Employee

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Yes, Kentuckienne she received a refund for the entire fee.