Dish re-adjustment and Liberty

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  • Updated 1 year ago
I am on Liberty plan. I thought I saw where this would include having my dish orientation adjusted for free. I have been using this for 3 years without a re-adjustment and think its time to have it looked at. Is this included in Liberty Pass?
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Billy Mathews

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Posted 1 year ago

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Steve Frederick, Champion

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All the 12 Mbps and 25 Mbps plans that are available from Exede in any beam use the same satellite, ViaSat 1. There is no reason to realign your dish if you change plans. You may need a realignment if something has changed, your dish damaged by storms or because of a poor mounting. There is no free alignments included in the Liberty Plans.

You can subscribe to the EasyCare program for an additional $5.99 per month which includes no cost service calls including dish realignments. Also included is one dish relocation per year if you need that for any reason.  Service calls without EasyCare will cost $95.00
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Brad, Viasat Employee

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Thanks Steve,

The EasyCare is definitely the route to go for this. Like Steve said, the only case for realigning the dish would be if a storm or something changed the position and we're detecting that it's got a low signal.