Diminishing returns on data

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  • Updated 8 months ago
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During my second of three support calls this evening, the tech informed me that the more data I used into my liberty pass, the slower my speeds would be based on priority. I asked him to confirm what he said and he was clear that the more data I used, the slower my speeds would be, not that they would be slower. This would change my perception of the service if in fact the more data I use my speed would continue to diminish.

I was initially calling because I had dropped connection around 8 times today and have not seen better than .1 Mbps for months. I was concerned because in my first year with the service, I had no problems.

The first communication through chat was useless, they wanted to review my data and sell me more. The last person I talked to on the phone was very helpful and scheduled a site visit to check my equipment.
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MojoKnows

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  • frustrated

Posted 8 months ago

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J&J

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The most productive method, with the greatest positive impact on your problem, is to send an email to viasatlistens@viasat.com.  Describe your problem and include your account number and contact information.  You will receive an automated acknowledgement in minutes and Viasat will respond back to you within 24 hours. 
 
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MojoKnows

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My connectivity concerns were answered by the third person I spoke with on my third support call tonight.

While I appreciate your sharing another avenue for me to send my inquiry, after three calls, I was looking for a collective source for my diminishing returns inquiry based on my luck with phone and chat support. I am more confident in posting here to see if there is group knowledge of such a thing. After three calls to get online, it can get a little frustrating, especially since two of them spent most of the time trying to sell me more data. I don’t need it to be extremely fast, but I need it online and functional.

I am a systems analyst so I am not a novice user.

Best regards and take care,
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Jim16

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Judge and Jury gave you the best course of action.  That email goes directly to Corporate and they can do things that the other support channels can not.  Do not dismiss it so lightly, it is a gift from the Forum Gods...