Different router improved wifi

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  • Updated 9 months ago
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I have the modem/router combo provided by Exede that is a couple of years old. Recently the wifi performance has been plagued with slow speed, dropped connections, and poor coverage. Ethernet connection is performing fine. I hooked up an old Airport Extreme router and the performance is like night and day; good speed, coverage, and connection. The built in router provided by Exede could be the weak link in your network if you experience slow speeds.
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Matt

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Posted 1 year ago

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Bev, Champion

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Matt, I believe Exede/Viasat knows there are some issues with the SB2+ (wifi) modem and, they are investigating it to see what can be done. Thank you for posting your experience.
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Leo George Jr

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Meantime, what do we do except continue to pay for sub-standard service?
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Diana, Viasat Employee

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Leo,  the modem works. Connect one of your devices directly into the modem.
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James Paramore

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My suggestion, don't cut the cord. TV's are made to use an antenna, you can rent movies, PC's are made to use internet, 150GB last a long time using your internet for what it is designed. Much cheaper too.
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Diana, Viasat Employee

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Hi Matt,  Thank you for posting. We are aware that some of the modems (WiFi) are experiencing some issues.  Yes, connect a different router to the modem and the service will improve.  We are working on the issues but do not have an ETR. We will keep your informed

If you don't have a router, connect your device directly to the modem. The modem works and your speeds will be much better.
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Leo George Jr

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Diana,
    Thanks, I hooked up another router and it seems faster. Will Exede waive the extra $5 monthly WIFI fee until the problem is fixed?
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Diana, Viasat Employee

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Leo,  At this time, no. They expect to have it repaired soon but I will check into that.  
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Andy Schack

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I've always been against the idea of "one size router fits all situations". Some folks can get away with a basic N300 while most need at LEAST a 1200 series. If I have a customer who expresses the thought that they want the best range possible they get a Nighthawk. It is true dual band, super fast processor and has built in software that allows you to see your usage which can REALLY be handy right now with all the issues they're having.
Let me go quickly over how to set up a Netgear router: You plug in the power cord and connect the yellow ethernet cable it comes with to your modem and the yellow input on the router. Plug your laptop into any one of the 4 ports of the router. After the router boots up open your browser and enter www.routerlogin.net , the user name is admin and the password is password, it will test your connection and then pop up a page that shows the ssid (how the router will show up as a discoverable access point on your device) and the password. Below this will be a tab that says "take me to the internet", click on it, let the window open. You're done....that's it....that's all, it IS that easy.
Unless you know what you are doing, leave all the other settings alone.

Andy
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Matt

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Thanks Andy. Sounds like my Airport Extreme is due for an upgrade...
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Diana, Viasat Employee

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Andy,  I appreciate your help.
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Andy Schack

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No problem. I figure it helps sometimes to have someone who is in the trenches chiming in from time to time.

Andy
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Beverley Corbello Simon

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Has the router issue been resolved yet? My Exede router is clearly the problem. I don’t want to spend $$$ to replace it while I continue to pay for this router Viasat knows is substandard.
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John

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Hi Beverley - The router is built into the modem, so you need the equipment nonetheless. Hopefully Viasat will either replace the modem or release updated firmware when they find a fix.