Dial up is 20 times faster than my VIASAT, why am I paying 5x more for high speed internet?

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  • Updated 4 months ago
My speed for 2 weeks has been between 1.1kbps and 1.8kbps, I have not come close to my data limit. Why am I paying for High speed when a dialup is 28 times as fast? Maybe I should go back to dial up, I can at least load a webpage!
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Laverne Tornow

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Posted 4 months ago

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Old Labs (VS1-329-L12FZ)

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No one can give you a proper answer here based on just that information but certainly many will try.

This is a largely a customer-to-customer self help venue and we'd need to get alot more info out of you before even hazarding a guess. You might want to contact customer care directly using one of the direct support options at:

https://www.exede.com/contact-us/

They'll be able to narrow it down, take a look at your modem and see if there's an install issue that needs to be addressed.

The phone number listed there is 855-810-1307 if you truly cannot load a web page.

Alternately just wait for a moderator (employee) to show up her and request that you send an email to them directly (it's the weekend so they aren't always available until Monday).
(Edited)