Data Usage WRONG

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  • Updated 1 month ago
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What is going on with Viasat??  Over the last several months it is tagging our usage as triple or more than it used to - maxing us out days into the month - EVEN WHEN WE WERE GONE FOR 2 weeks and the systems were all shut down.  There is something seriously wrong with how you are calculating data usage and I am sick of the terrible connectivity that we have seen now for months.  I cannot wait until an alternative provider is available - I will be switching immediately.
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GBowler

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Posted 2 months ago

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Oliver

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so far 95% of the people Ive seen with posts like yours end up with some device on the network that is using your data. I'd start by making a list and checking each device to see what it is doing. Windows 10 also had some large updates over the last few months.
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GabeU, Champion

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I agree with Oliver.  It may very well be related to a device, or devices, using data without you being aware of it.  Many devices can do so.  You may be able to figure it out by process of elimination.  Sat TV receivers and gaming consoles can use a lot of data, so if you have either of those connected I'd start there.  
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yourguytim

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When game consoles are shut off, they are off. No internet usage there. My direct tv does auto updates though but that like once a year and should not use it all up
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GabeU, Champion

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That's you.  As a general rule, connecting a DirecTV receiver to a capped ISP is a bad idea.  

Some consoles have an energy saving mode, and when they're in standby they can still download updates.  
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yourguytim

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You have to go to settings and purposely do that.
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VeteranSatUser, Champion

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If you were gone for two weeks and the systems were shutdown, why wasn't the modem.shutdown too? If the modem is shutdown, that guarantees no data will be used.
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yourguytim

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If they said they shut down all systems then that was SHUT DOWN TOO.
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GabeU, Champion

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You assume it was shut down.  If data was used while they were gone the sat system was not shut down.  It's impossible for the system to use data if it is not powered.  If it used data, it had to be on.  
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John Wilson

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Carefully monitored our usage last month. My desktop used 7.9 GB. Wifes Ipad used a little over 11 GB. Yet Viafail says we hit our cap of 50 GB on day 27. We have Direct TV so we use that on the rare occasion we want to watch a movie. Neither of us stream anything from Youtube and we do not play online games. I  will soon be digging up the pole, dish and cable and taking it all along with the crappy modem to the local dump. 
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TQ

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Remember also that Apple came out with a big update last week. Your devices might auto download them and they are Gigabytes downloads.
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GabeU, Champion

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With regard to an internet connected DirecTV receiver, in addition to what has been mentioned about them being able to use considerable amounts of data, and for things other than on demand viewing, I have a sneaking suspicion that they may also use the internet to download those instant watch movies that are normally downloaded through DirecTV's dish.  

As an example of what I mean, right now, in my DirecTV Guide, the movie "Solo" is sitting right before Starz, and it can be watched instantly (if I pay for it) due to it already being downloaded.  It was downloaded through DTV's dish, but again, I suspect that it does this through the internet if the receiver is connected to such, and a download like that would be 6GB or more.  
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John Wilson

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Direct TV was never connected to my modem/router. And we are careful to power off my desktop and tablet when not in use. A few MB or KB here and there for background processes is understandable. But 27 GB? Looking at it as I type we are using about half a GB per day. But Viafail shows us at an average of 2GB a day for the last five days. Perhaps the deer and bears have hacked my wifi so they can watch blue planet on BBC..... mmmm.
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Jim16

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You are using that data but you just don'r know where.  Search this forum and you will soon realize that "data stealing" just doesn't happen.  Make the effort to find out what is using your data. 
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Old Labs (VS1-329-L12FZ)

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Just seeking clarification on your DirecTV mention - you provided no context for how DirecTV was being used. We're just customers like you so try not to kill the messengers, save the sarcasm for the employees if looking for help. Eventually an employee will weigh in, request you to send an email to a well known address and they'll analyze your usage for you - most likely much to your dissatisfaction. They will also be able to determine if it's a possible installation issue.   

How are you tracking your data usage independently to verify or disprove Viasat's usage claims?

Really want to prove/disprove Viasat's usage claim? Invest in a router that provides robust traffic analysis - many of us do primarily for that reason.

I can only provide you with evidence that my router's usage statistics are consistent with those provided by Viasat. That doesn't help you. Not saying your usage is consistent since YMMV, but the burden of proof is largely on you to demonstrate the discrepancy - even then you've got an uphill fight in convincing Viasat that their usage count is wrong (having gone through that exercise once with reasonable proof some 5 years ago - no discrepancies since).

You'll find plenty of recommendations and advice here if wanting to track it down.

It's your call really, but rethink the taking to the dump approach unless you've got a spare $300
(Edited)
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VeteranSatUser, Champion

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Never EVER connect DirecTV or DISH to satellite internet!
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yourguytim

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Viasat doesn’t track data like Verizon on your phone. It’s actually less gigs. So something even tiny could have used that up over the course of two weeks.
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yourguytim

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Dude what’s your problem? So what if I hate Viasat. And Ya they do have a gun pointing to my head pretty much. They know that everyone who has their service can’t get dsl so they don’t care and purposely make it bad
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James Besser

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Yourguytim need too chill out
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yourguytim

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All I’m doing is trying to state my opinion on this company and everybody tells me it’s good or whatever and I respond to them. Jeeze.
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Kay Doggett

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First of all, I am a technical professional so I am positive this is happening. I have had DirecTV for several years with a Moxi that has not been connected to my Exede ever. I have the freedom 150 plan on Exede. Back in July of this year when DirecTV upgraded their interface all of a sudden my data usage went out the roof.I had several TV shows set to DVR at that time and for some reason it just started downloading everything from on demand although it had never done that before. This started as soon as the new user interface was updated. I finally figured out what it was and I started blocking the media2TV device on my router. The next month my data usage on Exede was normal. I typically would not even use 100 GB. Then last month I decided I wanted to watch a Netflix vodeo since I had a lot of data left. I have a Samsung Smart TV so at that time I connected the smart TV to the internet to watch the Netflix movie. My month flipped on October 3rd and in three days I have had 31 GB of usage again I assume from the DirecTV since none of my other usage has changed.

I did not connect the moxi or change any settings on Directv. But the network icon in the channel guide showed connected. Today I have gone back through and blanked out the TV internet connection. I have since blocked the TV on my router and rebooted my router and finally the network icon on the DirecTV channel guife has a line through it. I know this sounds crazy but somehow DirecTV must be getting access to the internet from some other source than just the Moxi settings. I manually type the key not push wps.

Media2TV is still blocked on my router. This weird usage behavior started only after the channel guide software guide upgrade.
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GabeU, Champion

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The recent software updates from DirecTV have been atrocious, with each update being worse than the last, even if it fixed the most visible problem of the prior one.