Data usage used up in 3 weeks

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  • Updated 4 years ago
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I have had exede for over 2 years and never came close to going over my data allowance.  Last month i used it up in less than 3 weeks.  I haven't change my browsing habits, I don't understand what is going on.  Ive already used 25% of my usage for this month.  Is anyone else have problems using up their data?
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Randy

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Posted 4 years ago

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Exede Kimberly

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Hello Randy, I have heard from a handful of customers experiencing similar data issues. One big thing to know that may help with future use is that even though your browsing habits haven't changed, many sites/apps update frequently which can cause different usage amounts. I am a huge fan of Candy Crush and now after the last update there is a little wheel that spins in the corner that holds prizes. That spinning wheel is considered a GIF of sorts and eats up its own data. If you'd like, you can send me an email with your info and internet habits (sites/apps visited) and I can look into them for you to see if this could've happened to you as well. I can also take a look at your usage to help figure out where the data went so quickly and get some GB added to your account for you. exedelistens@viasat.com
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Chris Huff

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Any new mobile devices in the house recently?  Google+ and iCloud will chew through data on Wi-Fi in no time with their automatic backups of photos, videos, etc. taken with the phones/tablets.

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