Today I had a fairly frustrating experience during a 40 minute conversation with ViaSat technical support attempting to get detailed information about traffic statistics. The agent I spoke to gave information that conflicted with prior agents and then passed me to her supervisor who also did not have good technical knowledge.
For those interested, Windows 10 Delivery Optimization is a Windows based technology for more modern workstations that will allow the download of one update to a workstations(s) and then the internal to the LAN update of other workstations. Microsoft developed this capability in response to the complaints of multiple downloads for individual workstations and high Internet usage.
The supervisor further refused to understand/acknowledge that there were ways to limit downloads to specific time periods using Group Policy Editor. That process, if correctly parameterized, will limit the Microsoft download period to the FreeZone period in the early AM and then using the Delivery Optimization process spread the update around the internal LAN workstations. And as icing on the technical cake she told me that internal LAN traffic was going on the Internet and could be the reason for large data usage.
All this attempting to get some detail regarding the display of traffic statistics – packets sent, time of day, destination, etc.
Thank you for listening to me rant about apparently clueless technical support personnel.
Now to my questions – hopefully a ViaSat technical person will participate.
My topology has internal workstations with a router in front of the ViaSat SB2PLUS_V1_IDU Modem/Router device hereinafter referred to as M/R. The M/R is in bridge mode and generally seems to work. The supervisor person acknowledged that this was a valid topology connection. She said that since I was not using the router portion of the M/R because it was in bridge mode that there was no information available on traffic statistics. She insisted that there was no valid data at the ViaSat site regarding traffic and that was the way it was.
She further said that I could log onto the M/R locally via a direct cable at 192.168.1.1:8080 and browse around the GUI. That does not work.
So at this point I have traffic data usage that is ‘off the charts’ relative to what my router reports and a technical representative that say that internal traffic on the LAN contributes to my data usage.
Is there any way to work with somebody who can actually help?