Data Usage

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  • Question
  • Updated 11 months ago
  • Acknowledged
anyone else getting told they are almost at their limit within 7 days of the new cycle.....this is the worst internet service provider I have ever had.....there are only 2 of us and we work all day and are not streaming movies or anything.
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Wendy Flaminio Lake

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  • frustrated

Posted 11 months ago

  • 2
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Brad, Viasat Employee

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Hi Wendy

There could be a few things happening. Updates are stealthy and typically go unnoticed but leave a lot of data consumption. If you email us at viasatlistens@viasat.com we can look into this for you
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johnny c

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I’ve never had that particular problem, but I have seen several posts over the years discussing this. Contact viasat, they maybe be able to help, but first make sure you have or change your router password, if you have a free zone do your o/s updates during that period, you can control that from within windows, insure your tv is not connected to the internet. Monitor your usage daily and make sure it makes sense, if not call viasat.
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Stephen Rice, Champion

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I use all 12 GB of my priority data in just two or three days.  Notice two very important words in my statement, "I use".  

My data going away is not Viasat's fault.  Fortunately I am on a Liberty 12 plan and the Liberty Pass works pretty dang good.  
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James

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maybe not yours but it does happen
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James

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leave your modem powered on and remove the Ethernet cable from the back of it, refresh and check data useage before unplugging the cable and heading out for the day. when you get home in the afternoon BEFORE plugging in your cable check your data useage on your cellphone or public wifi and see if the data is gone, if it is call them but do not plug the cable back in until you get answers.
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Michael McDowell

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Are there any Liberty Plan users with the newer SB2+ modem?  Wouldn't they have to disable the built in Wi-Fi to check data useage that way?