DATA USAGE meter

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  • Updated 3 years ago
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BACK STORY:
Coming over from Hughes Net to Exede overall has been a GOOD experience, the couple of times I have had to call "Tech Support" I've spoken with people I could actually HEAR and UNDERSTAND and the issue's have been resolved quickly with out having to deal with 6 or 8 people who could not or would not speak English and it was a fight to get anything done.
On ""HUGHES NET" we were capped at 7.5 Gb/month which seemed to go faster and faster the 5 years we were with Hughes, Yes I'm paying double that with Exede for double the data availability  but have not come near hitting the 15 Gb cap yet.

NOW, with all of the above being said.
What I did like about Hughes Net was the "Usage Meter App" that resided in the task bar and could be seen at any time AND having the ability to go to a web address and see the usage for the month (or the previous month) on an hourly basis (anyone who has been with Hughes for any time Knows what I'm talking about).

I really feel that from all the posting's that I've been reading on these forums that it would be a very good thing for Exede/Viasat to come up with a set of freely available utility's for it's customers / user's that would do something along the same lines.
It would be a good tool for user's data usage issue's to be able to see just how much and when their data is being consumed , and would be a real asset to save calls and complaint's to support on data issue's .
Yes, I know there is an after-market program that is available that will do this (for a fee) BUT at the same time I feel WE the user's who are paying the bill should have easy access to the information directly related to our account.

SO, the question is !
If Exede personal even down to the vender/installer level (or so I'm told) have access to this data, why do the end user's NOT?
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Prfgadget

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  • Confused !

Posted 3 years ago

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Steve Frederick, Champion

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As has been mentioned in several other posts by the moderators, and Exede Alex, Exede is working on a new and more  inclusive data meter that will be introduced later in the year.
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Old Labs

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Steve (as well as others including myself) are still waiting on the ghosts of Christmas past on this one ;)

However, I can say with some certainty that efforts are underway to provide subscriber access to portions of the installer's esvt tool - but still don't hold your breath.          
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Diana, Viasat Employee

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Hi Old Labs,  Stay tuned, it will be available soon!   It is coming.
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Prfgadget

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Diana:
When and or "IF" the new and improved "DATA METER" becomes available, will "EXEDE" send a blanket notification to user's / subscribers ??
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Diana, Viasat Employee

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Yes, Pfgadget we will notify all of our subscribers when it becomes available.
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Prfgadget

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As I said earlier "IT'S BEGINNING TO LOOK A LOT LIKE CHRISTMAS" !

But I didn't say what year !

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Prfgadget

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Hello Steve:
Yes , I have read quite a bit on this on the forums and am just adding my 2 cent's (sort of ).
I guess the real question is " if Hughes can/will do it , WHY does Exede (which is supposed to be so much better [and in some way's is] not do the same ?
Your answer here is the first that I've read that actually states that something is in the works.

A task-bar app alone is ok but hourly data tracking is much better for resolving issue's in usage, In my case it helped narrow an excessive usage problem that was coming from the modem itself NOT my network and on another occasion it was back tracked to a Hughes server (which they of course didn't want to admit it but) .

Thanks for your reply !
73, John
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HMC1940

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What I have on my taskbar is 2 meter's that tells my usage. One is Satellite Restriction Tracker and that is free and gets the the usage right from Exede page. The other one is NetWorx also free and that tells me more and can set it up in different ways. Don't know if that helps you or not.
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Prfgadget

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I have played with both you mentioned "SRT" to be of practical use must be on the paid service which is offered, I have used an early version of "NETWROX" but found with it to be effective it should be installed on a "server" type system between the modem and router in order to see your entire network  (there may be a newer more effective version available now).
I also have "wire shark" which requires the same sort of installation to be effective.

It would be a whole lot simpler for end users if Exede would just make the information available in the first place.
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Old Labs

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The request for better usage monitoring started almost immediately after Exede was launched. At this point it has at least gone from a status of "under consideration" to "we're working on it" with a non-specific time frame of this year.

SRT is only as good as the usage meter itself - since it just scrapes usage data from the usage page(s) periodically - more automated recording of the usage data meter itself with the problem you've stated but is good for detecting when usage spikes may have occurred or showing your pattern of use.

Networx,Wireshark etc. pose the problem you indicate (must run on all attached devices unless you have a router that support SNMP) but I believe there are capabilities for aggregating results. 

IMHO, best option right now is getting a router that supports DD-WRT and flashing with the DD-WRT firmware for that router - real time traffic monitoring is fairly extensive and can be logged (typically to a USB device if supported by the router) for later analysis. That way all devices are covered.

Even then, however, none of the third-party results are recognized by ViaSat in any disputes over usage (although that policy may have changed since I encountered it some two years ago). If nothing else they allow you to make a better case during any dispute(s). 
 
(Edited)
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R Frederick

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I had a problem this morning and tried calling Tech to find out why I had what appears to be a sudden jump in usage after downloading a system update during the free period. Apparently they aren't much better informed than we are because I did not get the info I needed to find out what the problem might be. I am close to the end of my time with 4 days to go so I am not panicking but I still need to know the facts. I have written to exedelistens@viasat.com to see if I can get any help that way. It is impossible to determine anything by using the current meter and I do hope they fix this situation soon. I don't often have data problems but when I do I want to be able to track the source quickly.
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Exede Lindsey

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Hello Frederick, sorry to hear about your data issues, thank you for sending in your information will be in touch with you soon. Thanks for your patience.
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Jerilyn Lee- Fendley

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I agree that that would help so much. We have had data usage problems now for about 4 months. The reps have helped a lot, but I still want to know exactly what is going on with my usage. We have even went up in the package to 15, and still run out. We went through 2GB in just a few days, well the husband was out of state and the daughter was house sitting for a friend in another city. I was not on social media for that long...that would have been exhausting!!! We have all updates turned off on all our computer/phones/tablets, changed the password, and blocked all video. Still the usage is going crazy!!
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Exede Lindsey

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Hello Jerilyn, I can certainly understand your frustration concerning your unknown data consumption. I would be more than happy to review your account details and check your usage categories.  Once we figure out where your data is being consumed, we can find ways to help you enjoy the activities you love.  Please send an email to exedelistens@viasat.com with your account and contact information. Thank you 
 

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