Data Usage

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  • Updated 3 years ago
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99 GB / 150 GB in less than a week... My family and I signed up for the 150gb/month plan..we've had it less than a week and we've already reached 99gb of usage...There is no way that this is at all possible...my kids are in school all day and my husband works literally all day 5am-8pm when im home im cleaning and running errands so im using my mobile data on my cell phone. I do admit we use netflix at night after dinner or when the kids get home. In my opinion theres no way we've used that much data. since we live so far out in the country there isnt any other service but excede internet...if we go over our usage they could terminate our service which isnt good for anyone. before we got excede we used about 50 gb/month with our cell phones and that was with heavy netflix/hulu watching. my husband only plays online games on the weekends and after 12am. someone please help!!! 
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rebecca johns

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  • frustrated

Posted 4 years ago

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david, Champion

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Were the videos you watched on your cell phones anywhere near the quality of the ones you're watching now and you said kids plural, are they watching video too? I could see where you could get that much usage.
(Edited)
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rebecca johns

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yes the video we watched on our cell phones before we had excede  were full HD quality. my children are 6 and 3 and they do not use netflix unless we put shows on for them..they watch maybe  2 shows  of TV per day and im talking an hour max..very frustrated on the usage thus far
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rebecca johns

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thanks a lot!! I'll look into those...I guess I have to cut out Netflix from my familys nightly routine...we believe its using the data
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Matthew

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Your netflix may be running in super hd which uses alot of data. i believe on either the netflix website or on the device your viewing netflix in you can adjust the video quality to a lower quality. Like to regular hd or even high quality SD and it should use alot less data and you could still watch it and not have to cut it out.
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rebecca johns

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thanks I'll have to look into that because my children love watching their cartoons on Netflix since we do not currently have TV service
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LesT

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Rebecca, be sure to go to your Netflix account and go to | Your Account | Playback Settings | and then choose Medium or Low.  Medium is a good setting and will reduce your data, and does not impact video quality significantly.

Granted, that does not explain the data usage many of us are experiencing, but I am STILL confident Exede/ViaSat/DirecTV will fix this for all of us.
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tracy

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i don't for see a fix. been with them a year and half and its still the same.


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Roadrunn3rr50

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Hi Rebecca, i am not at all wrong in telling you i fully understand your delima. Some of the moderators here will tell you that i have have a story for you. But i slowly began to see it there way. " These are not the droids youre looking for!" At first, they seem very concerned and worried the "You" are having a problem that needs resolution. And they dont let on that the problem you are concerned about is litterally 90% of what the complaints the are about in these forums. Look at t like this, An automobile company has a problem with each and every vehicle they sold last year, yet instead of recalling them all and rememdying them as a whole, they decide to just fix them on a case by case basis , and only if after they complain a few things times. Which by the way is much more cost effective. This is the Viasat approach to 'problem resolution' THE CORE PROBLEM ISNT THE FACT THAT YOU ARE BLOWING THROUGH 150+ gbs PER MONTH, WERE ALL DOING THAT, THE CORE PROBLEMS LYS WITHIN VIASATS BUSINESS MODEL ITS SELF"! Satellite internet is a niche product that is mainly geared and price structured for the customer that has limited choices on broadband access. A benenfit of satellite internet is its speed, thT at times when the planets line up, are blazingly fast, and with some internet users this is far more appealing thN your standard internet which isnt as fast, so, not all of its customers have limited choices in whom they use for web access, and when they come up against a price structure.that is mainly geared for the , lets just say, NOT TOO TECH SAVY, by this i mean from lks that just use yhe internet to check email, look up recipes, a photo every now and again Of the grand kids...etc...the average user today will inherintly have a problem with data usage, especially if they never had to worry about me t before. Put it this wY, eventually i just went ahead and resigned with my local cavle company and just use both services different computers, if not, I can't uld only use it during the free time, espe ially when it comes to wat he ng streaming movies.

ADVICE FOR EVERY CUSTOMER USING VIASAT....change the setting with directv and/OR DISH NETWORK.....DIRECTV AUTOMATICALLY DOWNLOADS MOVIES AT ITS DISCRETION WHETHER YOU WANT IT TO OR NOT AND THE COSTS YOUR U ABOUT 2 to 3GBS PER MOVIE....THERE IS A SETTING LISTED UNDER THE MENU THAT NEEDS TO BE SWITCHED OFF....VIASAT KNOWS THIS BUT DOESNT ALERT YOUR U AND DIRECTV KNOWS THE S BUT DOESNT ALERT YOU....OH, AND ISNT IT A COINCIDENCE THAT THEY ARE BOTH ARE PARTNERED UP WITH BUNDLED PACKAGES, just a wierd coincidence , yeah thats it......AFTER A YEar of back and forth and back and forth and tech visits, I HAD TO FIGURE THIS OUT ON MY OWN...ITS A VERY OBSCURE SETTING AND IS ALWAYS SWITCHED ON BY THE TECH BEFORE HE LEAVES WHEN HE SETS UP EVERYTHING FOR YOU, it can suck you u data without your u there in less than 1 day......against GOOD LUCK ALL
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Alex, Viasat Corporate Communications

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Here's a handy article for keeping track of data: http://help.exede.net/articles/General/Maximize-Your-Data
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LesT

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Hi Alex.  What does Official Rep mean?  Are you an employee of one of the named companies that provides our internet service?

If so, I must say your reply leaves a bitter taste.  If you are simply a moderator level user, then your link may be of use to some people.

This is a widespread problem and is not a simple matter of people not knowing how much data they are using.

I have been in IT since the first desktop computer was made available to the consumer, so it isn't necessary to go into detail of my experience.

In short, when a modem continually receives and transmits data on it's own while not being connected to any devices is far outside the scope of user control.

Mine was disconnected the other night and still the following morning I had a data usage increase of near 13 gig.  That particular day, I used no more than 6.5 gig.  Last night, 11/29/14 I finally just  unplugged it.

There is a problem here that really needs to be addressed before some of the regulatory folks catch wind of it.  Not my arena to start that kind of battle.  Just saying, there are way too many people talking about the exact same problem relating to data usage when they are not home and their equipment is off.  Eventually someone is going to take notice and require, not demand action.

My first two months, the most I used was around 50gig, and then on the third month it shot up to over 100gig.  That was for the full cycle.

This cycle is only half way and my usage is near 90gig.  I am confident my real usage is more on the lines of 40-45 gig.

There is some double dipping going on here that really needs to be capped or like someone else said Exede needs to go with the other markets and up their cap to 250 gig.  For $126.00 a month that would be far more tolerable.

There is another provider coming to my area that provides 250gig for $80.00 a month.  Do you not think I and others in my area will jump ship when they are ready?

Exede can prevent customer loss by taking action on this matter.........NOW.
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tracy

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I pay 140 a month for what I thought was largest pkg at 25 gigs. where in the world are you all that get 150 and 200 gigs for 80-100 bucks??
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Old Labs

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Tracy,

Some underutilized beam coverage areas have been eligible for a new plan referred to as the Freedom Plan since mid-August - a "virtually" unlimited 150 GB plan.   
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tracy

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From what i understand the 150 is cheaper than my 25 gig, i want in!
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A. Everett Neuman

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Hi Tracy,
It does make sense doesn't it. I think most of us want an unlimited data cap of some sort or size. I would love 50 Gig's and it would cover everything my wife and I do plus some.
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Jacqueline Tierney

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Evolution actually is a good trade off for now.  Like many things on Exede what is and isn't metered isn't clearly spelled out.  But for the most part only data downloads and video streaming seem to be counted.  Certain pages that I note that people seem to say use a lot of data on their regular plans definitely are not metered on Evolution, Facebook being a big one, everyone in our family tends to use Facebook extensively to communicate with family and friends and often we can go 2 or 3 days without any increase in the data meter at all so that tells me it is completely not metered (making sure auto play videos are shut off of course!).  The system my husband uses to connect to work also seems to not fall under the metered part as so far we haven't noticed any jumps when he has been working from home. Also the recent increase to 10 GB in data available for other activities and the late night free zone being from 3 am to 8am all make it a fairly nice plan until the Freedom plan is offered in more areas....or until we can figure out a way to connect to something else.  Darn those trees on the horizon blocking Prairie iNet. ;-)

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