Data restriction after buying an extra gig

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  • Updated 3 years ago
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My usage is at 10.1 gigs and I have 10 gigs on my plan and bought a gig yesterday so WHY am I experiencing data restriction???
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Roy Daniel

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  • pissed

Posted 4 years ago

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Roy Daniel

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On Exede's page I checked my usage and it says I used 10.1 gigs so I have 900 mb left so there is no way I should be in data restriction. These people just sit around watching for anything that they can jump on even when they are wrong. In typical Exede fashion they will look, maybe tomorrow, and see they are wrong but guess what...my data resets tomorrow night so their assistance will come too late as usual.  I put up with data restriction for now and they will apologize greatly for the inconvenience but will offer nothing for my trouble. The gig cost me $10 and still I am restricted due to their inefficiency and lack of skill???
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Michael

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Happened to me once too, I bought another gig and  my speed never increased , never again.
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cynthia.chafin@yahoo.com

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I'm having the same problem. Makes my stomach sick to know that they have me under a two year contract and I can't use my internet service like I need to. I can't afford to keep paying 10.00 a gig. I've only been with Exede not even a month and I'm already mad at myself for signing on with them. I even unplugged the internet service for almost 24 hours and it still went from 77% to 78% usuage. How did I use a whole percentage not even having it plugged in. Something is very wrong here.

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