Data going faster than I can use it.

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  • Problem
  • Updated 3 years ago
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So, I have the 15gb data plan for work since it's faster than the old DSL we had.
Previously I had not quite been hitting my 15gb since I was switching over to existing DSL, and using work provided cell when possible.

This month I hit the cap with 4 days to go. I grabbed another GB since my girlfriend was getting annoyed that I was a few episodes back of a TV show we've been watching together.

The difficulty I'm having is this:

All devices except my laptop are disconnected from a bloat-free installation of Windows 7.
One episode in, (just under 400mb,) the full GB has been used.

If Exede doubles what I use just for fun, this isn't even close to fair.

Other people seem to be having similar issues. Any resolutions yet?
If I'm getting screwed on data I don't anticipate renewing.
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Jake

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  • Displeased

Posted 4 years ago

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Exede Kimberly

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Hey Jake, I can take a look into this to see what's going on with your usage. Please send an email to exedelistens@viasat.com. Thanks.
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RickyP033

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Except for the plans that giveĀ unlimited web/email.. Everything is counted toward your data use if internet connection is required to run it.

Also, look at the caveat below your usage inquiry. It may be as much as 24 hours behind ...So, it is NOT necessarily real time monitoring.

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