When I shut down the computer last night I noticed the send/receive lights on the MODEM were still flashing like crazy. I had used 9% of my 20GB allowance (I used last then half last billing cycle). Got up today to the lights still flashing, and my usage was now 28%. Checked my network for unknowns. There were none.
Help. I'm on my way to using my allowance early in the billing cycle!
Posted 4 years ago
Diana, Viasat Employee
I am now in the after 6 months phase of service. I keep being notified that I am exceeding my data. Is this going to happen every month now? I never had Sat internet, I was used to TWC unlimited. I feel that I am being overcharged. I have two cell phones and probably shouldn't have them on the wi fi. we have two IPADS which have to be shut off before bed and when not in use because I believe that data is being used when the devices are sleeping. Thoughts, comments? I am going to try the Netbalancer software and monitor the usage here . TY
Hello Sandy, there could be a multitude of reasons why your data is being consumed before the end of your billing cycle. A few data consumptions that people are typically unaware of are: storage, updates, apps, or communications. The number of devices on your home network also plays a major role with usage. Please allow us to review your account and to figure out where your data is being consumed to help maximize your data. Please send your account and contact info to exedelistens@viasat.com.
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