Data issues

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Nothing new to add. I actually turned off, unhooked, unplugged my modem/router with exede and still two days into the new data cycle we've somehow already used all our data???? SCAM. We've actually decided to get a new ISP. We'll pay the $15 a month early termination shake-down if exede actually has the nerve to charge it. It will still be cheaper in the long run and we'll actually have internet that works.
Photo of Shane Embry

Shane Embry

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
Can see why you'd be upset/glad you have other options, but using the word "scam" isn't accurate. Scam implies Exede intentionally is trying to rip you off. Did you even try calling them or emailing the online customer service reps?  I and so many others who have never had a problem like yours have to disagree that there is any scam going on.  Clearly an unacceptable problem, but not sure I understand why you didn't even try calling Exede to look for possible solution.
I also disagree with the word choice "shakedown" when it comes to the early termination fees.  Again, shakedown implies something illegal, whereas you signed a contract agreeing to those terms, whether you like them or agree with that as a way to do business or not.  Not a shakedown.
Good luck with your next choice of ISP. 
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Hi Shane, I’m sure we can go over your account and figure out what
is going on with your data consumption. Please send me your account and contact
information to exedelistens@viasat.com Exede Diana
Photo of G. Costanza

G. Costanza

  • 26 Posts
  • 4 Reply Likes
I dont understand why you would sign up with Exede if you had other options. Exede is for desperate people like myself who have no other alternatives.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2740 Posts
  • 1720 Reply Likes
I have been out of my contract for over 14 months now and have had great service with Exede. I have no reason to leave.I am one of over 650,000 subscribers who are very happy with their Exede service.
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
@G.Costanza --No I'm not under contract yet with them. Guess I'm one of the lucky ones because Exede has always been good with me. My 2 year contract was up think 6 months ago. Had Wildblue before Exede . They were good also but got congested so switched to Exede.Have had satellite internet since 2008. 
Photo of G. Costanza

G. Costanza

  • 26 Posts
  • 4 Reply Likes
Hey its fine if there are no better options. i just didn't understand why, if there was another service where you didnt have to stress about reaching data caps and waking up before the chickens to do updates or downloads, why you wouldn't be on it? I havent had too many problems with Exede service, other than them not answering some of my emails, giving me wrong information when i signed up, and the intermittent outages(like last night). Probably the same crap you'd get anywhere else.
I dont know why you two are so happy, getting up at 4 am to do updates is making me cranky.
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
I get cranky too about having to work my downloads and streaming to be done between midnight and 5 am!  But I don't have any other options except dialup, so that is just how it is.  What I was promised by Exede is what I get, so I can't get angry at them.  a lot of it is how you look at the situation.
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
from what I read on this forum, a number of people sign up without realizing what exactly satellite internet is, and they don't realize they should chose another technology (one that is landbased if at all available to them because this usually works out better in terms of amount of data for the cost and other factors that have to do with limitations of satellite technology.
then there are some people who report being "bamboozled" by unscrupulous salespeople, like through DirecTV sometimes, who reportedly say whatever they have to, truthful or not, to get people to sign up.  Like telling people they can "stream all the want" with Exede.  
Quite honestly, I would LOVE it if Exede would start telling ALL prospective customers that they likely won't be as satisfied with Exede as they might be with landbased internet technology IF that is available to them.  This would be SO honest that it would be wonderful.  I did read a post by one installer for satellite internet who said he makes it his practice to only install for customers who have no other high speed options other than satellite where they live.
I do think all consumers are responsible for doing their research before signing up, but at the same time, all businesses have to decide how scrupulous, ethical they are going to choose to be.  Frankly, I doubt that many at all would make the kind of disclosure I am recommending, but honestly, how many really longterm customers do they expect to have among customers who have landbased high speed internet available to them?  These customers leave disgruntled and this harms Exede's reputation.  But I suppose, since VIASAT is big business there have to be exede numbers crunchers somewhere deciding whether the loss to reputation is worse than a possilble loss in revenues if they are more forthcoming when people ask about signing up.  this is one reason I never wanted to become a business person (I am a retired RN)  I didn't want to ever be tempted to compromise my values in order to make the best profit.
I am not saying Exede, the company, is necessarily 'bad or unscrupulous' and wouldn't begin to know how to compare exede to any other satellite internet cos with regard to this particular issue, but I have heard a lot of stories about salespeople connected to exede, like at Directv for example.
Photo of Daniel

Daniel, Employee

  • 13 Posts
  • 1 Reply Like
Your usage meter won't reset until you power your modem back on. What you're seeing is what you used last month. :(
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
d--not sure what you are saying.  are you telling Shane e that maybe he hasn't used as much as he thinks he has used.  he doesn't say where he got this info--it may be what Exede has posted as how much he has used, which is current to the date you look at it for the  most part.  and it goes to zero immediately when the new monthly billing cycle starts again.  I think you are talking about people who clock their usage via their modem, but I am really not sure?  To check what your usage is according to exede, you need to go to exede's site, or else download a free program called "Satellite internet tracker" where you can click on it and see your up to date usage within the last 10 min anytime you want.  I always want to start with what Exede says I used--if different than what seems correct, then I will compare to independent programs to get an idea if exede seems to be accurate or not.
or am I just not getting what you are saying? (sorry)
Photo of Daniel

Daniel, Employee

  • 13 Posts
  • 1 Reply Like
Sometimes the modem needs to be plugged in for the usage to reset.
If someone uses 10GB and unplugs their modem, the meter may say 10GB until they plug it back in, even if it's past the date. I'm not sure why, but I've seen it happen.
Photo of LorrieL

LorrieL, Champion

  • 637 Posts
  • 215 Reply Likes
oh, you mean the Exede meter may not be accurate until the modem is plugged back in?  Interesting.