Current HughesNet customer

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  • Updated 4 years ago
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I am a current HughesNet customer and since my install in May I cannot get much faster than 2Mbps download speeds. It takes 30+ seconds to download a web page. I posted my problem on Hughes' customer site about 6 weeks ago and after test after test, and this and that, there is no improvement in my internet speeds. As a result, I have been offered a no-charge early termination if I choose to move to Exede.

I am rural and off grid. No phone line. My only option for internet is satellite. I once had Wild Blue at my current location and never had any problems. I'm in no mood to get the same kind of run around from Exede as I received from Hughes. I would much rather live with the slow speeds than switch and face the same issues.

I am located north of Santa Fe, NM. Is there a better than 70% chance that moving to Exede would provide me with faster speeds or am I just asking for trouble?

And please, I just need one good answer. I don't need all you champions jumping in here and hijacking the thread just so you can get some "likes." I've had enough of that at Hughes.

Best, Curtis
Photo of curtis-m


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Posted 4 years ago

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Photo of Jim16


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My opinion would be to stay with your current sat. provider.  I get at least 12mbs at my location and on my beam, but you may be in a bad location to get anything higher than your getting now.  If HughesNet is having problems with your location, it may not help to change to another satellite.  But, having said that, Exede is launching another satellite soon that could help your situation.  I would at least wait until that happens before changing if you decide to.
Photo of LorrieL


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I was going to do my best to give you an answer, as someone who had Hughes and then switched to Exede (which I still have), but after seeing your snarky comment at the end, I have decided to pass. ( I have never answered any question to try to build up "likes" which make no difference to me.)

don't get why you would come as a newcomer to a site and tell people what to do to avoid annoying you!  after all, you don't have to read all the replies.  Why not at least try to sound courteous?
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Ben Jumper

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I was with Hughes 11 years and didn't want to jump from the frying pan into the fire but this has been the BEST CHOICE I ever made! NO MORE slower than modem speeds with Exede, when I go over my allotment. I can STILL play videos during the day!!!

I wanted you to know because I spent days agonizing over this same decision when I had to make it...
Photo of curtis-m


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Thanks for your comments. My gut tells me it's probably not going to be worth the hassle or expense to move. Unless someone has personal experience with Exede in my part of NM and can tell me what it's like for them, then I will probably just stick it out with Hughes.

Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Curtis-m, you don't need to read my comment, since I am one of "those" champions, but my opinion is that you may not see any improvement in switching to Exede. In your area, you would be in one of the augmented coverage areas, which uses the old Wildblue satellites, and has a maximum of 5 Mbps download speeds. Depending on the beam loading and network traffic, those speeds may be much slower during the prime evening times. As Jim stated above, you should stick with your current plan and wait to see what may come available after the new year. Both Hughesnet and ViaSat/Exede are launching newer, higher speed and higher capacity satellites.
Photo of curtis-m


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Thanks. That's what I was afraid of.