Service issues with data, speed

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  • Updated 3 years ago
  • (Edited)
Have had Exede for exactly a year.  At first, it was pretty good.  Now we are constantly over on data (nothing has changed) and the speeds are terrible.  Just did a test and I'm at 7.55/6.34.  2nd test 2.0/1.44.  Any suggestions?
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Barbara Lueder

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  • very frustrated

Posted 3 years ago

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robert

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try turning your modem off for a minute and just switch it back on, that works for me reboots it I believe as for data the biggest help I got was switching off any program that allows you to stop video from loading and playing, my wifes facebook chewed big data till I did that
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Barbara Lueder

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how do you do that?  We use fb on mostly just the iphones.
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robert

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Jack Prindle

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Have had the same problem. Been trying to get Exede to address the issue sine January, when the problem first started. They apparently significantly changed the way they count data, and must be using some "new fuzzy math" since it does not calculate anywhere near what my calculations are. However they continue without correcting the issue.... Frustrating!
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RickyP033

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Barbara, Had mine exactly one year too. The keep switching plans/sign-in accounts, but never give a rebate/reduction or satisfaction. Finally after 5 months of trying, switch to the 'virtual' unlimited 150Gb

plan. Then about 45 days later the switched plans again, where my plan doesn't even have a footprint on offered plans. But, never got close to the 150, as they 'slow' me down intermittently to 2-5 Mbps. when I go over 30-40. So, have been averaging about 60GBs monthly.

Jack, it is frustrating. Especially when they don't get your feedback before 'closing' a ticket. "Looks good on our end...don't see a problem" CLOSED, submit another ticket. 

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Leo

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Barbara, changes in speed may or may not be related to data usage. Your speeds are also depend on your hardware and dish alignment. I suggest check here for more info. Make sure your antenna was not installed as mentioned.