Contract ended & returned equipment but still billed

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  • Updated 9 months ago
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I have fulfilled y 2 year contract, never issuing a payment & I have documentation from my credit card statements. I also returned the equipment (I have receipt fro UPS) & was still being billed monthly. After 2 emails I was advised the account was not closed correctly thus it was corrected & I would no longer be billed. I was billed again & now I received a letter from a law office stating that I owe $300.00+ for not returning equipment. How the hell do I get help with getting this account CLOSED & at a ZERO BALANCE because I have done everything correctly. This has been a nightmare.
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Frustrated

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Posted 9 months ago

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J&J

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An email to viasatlistens@viasat.com will bring you satisfaction.

Your message must also contain your contact information and former account number.

Please mention this post.

 
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Matt B, Viasat Employee

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Yes, please email us!
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Judy

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I have heard that this is a constant problem with viasat. I just don't get it. I worry about what will happen when I move out of state.