connect smart tv to wifi

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  • Question
  • Updated 3 months ago
needing to connect my smart tv to my wifi/internet everytime i enter my password it continues to say connection failed
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Brittney Clark

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Posted 3 months ago

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VeteranSatUser, Champion

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Are you SURE you are entering the correct password? It would be case sensitive.
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Roy Munson

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Is it Apple? I am using correct password from router will not connect?? Not sorry for negativity App as well as Veri. internet are grossly over priced!!!  
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Brad, Viasat Employee

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Hello Brittney

On your setup I'd suggest double-checking your password (making sure it's not in caps or that the right words are uppercase/lowercase) because it's going to be case sensitive like Veteran SatUser suggested. Most of our customers won't have this problem due to being so far from their neighbors but also making sure you're on the right WiFi network is worth checking.

You can call us at 855-463-9333 if you need a walkthrough for connecting devices.