Congested internet

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  • Problem
  • Updated 1 year ago
  • Acknowledged
So for the last three days my internet speed has been so slow that it will not even complete a speed test. I was told that the satalite was congested, and that I would just have to deal with it. They were sorry. The best soultion they said would be to use it through the day. Well I am sorry, I have to work through the day to be able to pay this bill, for unusable internet
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Connie Dailey

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Posted 1 year ago

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James Harman

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I know right.

I work shifts so it is usually bearable.

I have the Exede modem and my router on a separate power strip, off my UPS, and have gotten into a habit of just turning those off when not needed. Seems like when turned back on the speed up some.

Supposedly the Viasat2 satellite is launching next month so bandwidth should increase by July~ish.
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Exede Lindsey

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Hello Connie, 

Please understand during "PeakPeriods" you may experience slower download speeds depending on thecongestion of our network. We tend to have more customers utilizing our networkduring peak times of network congestion during these periods. 
 
We make every effort to fair share the bandwidth amongst our customers and arecontinuing to work to improve the speeds at peak times. During about 15 hoursof the day – roughly from 2 a.m. to 5 p.m. – it’s likely that your speeds willbe pretty good. Throughout our “peak” hours when the network is busiest –roughly 5 p.m. to 2 a.m. – there is less bandwidth available, causing speeds tobe much slower. You may also want to try disabling your wireless devices exceptfor the one you’re using to help increase speeds during that time.  
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John

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I'm also getting 1 to 2 Mbps tonite...and I have the bloody boost 25 plan!
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Rhonda Rose

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This all started abruptly on March 20. I think something went down on the Exede Network and they are not disclosing to their customers.
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James E Besser

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if you know the birds are getting full then why you still getting new people on the bird
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Robert Spano

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Greed
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James E Besser

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they say exede hears ya been a week no zip call or email  But they don't get money too pay your bill you hear from them  never been late on my bill
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Courtney Johnson

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Below 1 mgps in park hill, mo. On Monday morning I had no Internet (6am) was told a beam was down & that I'd have Internet by the end of the day. I had Internet back by noon but at much slower than normal speeds. Since then I've not had speeds after 3pm above 1mbps. I meet my obligation & pay my bill on time every month! Exede should start rolling over data for these days of inadequate connection!
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Diana, Viasat Employee

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Hi Courtney,  I'm sorry the internet was down and I certainly understand how frustrating that was.  A good rule of thumb is to reboot the modem after an event like this. Here are the instructions.

 The correct way to restart your wireless router and modem andcomputer (and yes, the order really does make adifference!) 
Oftentimes, simply restarting everything canclear up the problem, so let’s take you through the correct steps to do thatbefore we try anything else:

REBOOT MODEM COMPUTER ROUTER

1) Power-down the computer connected to your modem.
2) Power-down the router (unplug it). 
3) Power-down the modem (unplug it). Wait 2 minutes
4) If you have an Ethernet cable connecting your computer to the modem,disconnect it.  Then;
5) Make sure the Ethernet cable from the router is plugged into the back of themodem
 *Note: Wireless routers do not require a cable connection to thecomputers they support. 
6) Plug in the modem.
7) Wait until all LED lights on the modem are solid 
8) Power-up the router. 
9) Power up your computer

I hope this helps in the future.
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Courtney Johnson

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Thank you... but I've done this step nearly 30k times. I currently called customer care 22 times since Monday, March 10th. I currently have an "open" ticket being worked on. Something has clearly happened within the network or equipment due to the large number of complaints. I am paying for 150 gb of data a month of speeds up to 25mg. I am not even getting 1mgps. I have kept my part of the contact! I pay my bill every month without question! I hope that excede offer's something due to this. My husband is in the military & is also a teacher. I have a child that need's the Internet to complete school assignments & I work from home. We chose exede from another competitor because of speed alone! However it doesn't look like exede can come through on their part of the deal.
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Tim Spake

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I did same and still poor download speeds, around 2mbps, this is crap service.
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Pamela

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I had excellent service with Centurylink TV with all channels including HBO etc. internet that allowed hubby , I and another to use Internet and a landline for a very good price. I moved to an outskirt of Fort Lupton /Hudson CO and Exede was actually the best choice, but now more people are assigned and well in the evening once we use our 12gb we cannot watch any form of video and Facebook may or may not load by the end of your cycle. Sometimes we barely get the original dial up speed, but sometimes not.
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Dexter Lumen

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They've oversold their bandwidth and due to the "up to X Mbps" scam that internet companies like to pull they are technically giving you the service they said they would. It's only going to get worse until the new satellite comes up and then the cycle starts again.
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Rhonda Rose

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Yes, and yes! This mythical satellite we have been hearing about for two years!
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Robert Spano

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It may technically be legal, but it is definitely not moral.  They deliberately mislead the customer and sell a product they cannot deliver.  I complained to my state AG office and they wrote a letter.  While making the sme old excuses, they offered to "forgive" half of the early termination fee.  They don't care about customers, they only want your money.
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Tim Spake

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I tried that and it didn't help speed
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Albert Dean

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Robert  Spano we aren't talking about a higher data cap. Exede is now offering plans with "up to" 25 Mbps download speeds using a new modem/router.
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Tim Spake

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1 is "up to" How does that help us that want to view/use internet during normal hours?
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Robert Spano

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No modem or plan will improve congestion.  Exede must increase bandwidth to the individual customer instead of limiting the bandwidth available in order to sell service to airlines and other commercial customers.
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Rhonda Rose

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Amazing how creative you can make "up to 25 Mbps" actually mean.
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Vinnie Moscaritolo

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I am having exactly the same issue since the turn of the year. AppleTV has become unusable after 7PM PST.  I switched routers and removed all other devices, in addition to multiple reboots.  the speeds are barely 1Mb at this point.. have talked to Customer service multiple times, but I suspect they either don't understand or have been told not to comment on the congestion issue.

I guess the next thing is to write the state AG also.
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Pamela

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Vinnie, if you read all of Exede's small print everywhere, Exede says all these problems well exist. The real problem is finding another company that can offer anything better if you live in a rural area. Exede lets you continue through the month on most plans, some companies shut you off once you use your purchased GBs.
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Robert Spano

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HAve you ever tried to read the small print on a phone call?
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Albert Dean

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What I've resorted to doing now is going on Netflix or Amazon Video and downloading shows I want to watch before I leave in the morning, that way they'll download while speeds are fast enough and I don't have to worry about things getting so slow I can't watch them. It's very frustrating though, if it was USABLE I wouldn't complain so much but speeds at or below 1Mbps are unacceptable.
(Edited)
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Gustavo Benitez

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i tried this but sadly not eveyshow on netflix is downloadable. something has to be done. I cannot believe that exede keeps bringing customers in with false hope. nothing they promise is true, nothing except the price which they sure remind you of
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Toygod

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been a user for 18 months i'm use to the slow internet but for the last 10 days i had its near unusable about every 4 mins completely dies then works for about 4 mins then dies again over and over........
i'm use to slow internet but this is unstable internet
(Edited)
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Exede Lindsey

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Hello Toygod, please send us your account info to exedelistens@viasat.com  and allow us to review your account to see how we can further assist with your speeds.
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Toygod

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you over sold your product the stream of data you have trickles down to a drip during peak time now with all the new users have
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James Harman

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Bright side is it's near impossible to hit your data limit.

You're welcome?
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Brian Shackelford

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For all of you that are on Liberty Plans and seeing "sudden" speed decreases or other issues, please be aware that Exede has bandwidth management in place on its system so that once you have exceeded your priority data, your traffic will get placed in a lower priority queue than users that still have priority data left.

As to not being able to use the internet at all, that is covered in the "may be more heavily impacted" part of the disclosure speaking of heavy users and what happens in the evenings and other Prime Usage time.  Apparently that translates to "can't use the internet at all for anything whatsoever" in the heavily congested areas.  I would have loved to get 1 to 2 Mpbs during peak times, but I was getting 5-10 Kbps (yes you read that right).

Been through this rodeo over and over with support when I had Liberty and it worked great for 2 or 3 months and then suddenly I couldn't even browse a page from about 3:00 PM to 11:00 PM during weekdays and you can forget the weekends.

This only occurred after going over priority data.  Exede has a habit of loosening or turning off bandwidth management in some beams to troubleshoot or in preparation for other changes (maybe the new plans and pricing they are announcing on April 2?) and then turning it back on suddenly changing the user experience.

Bottom line, I switched back to a classic plan while I still could and use a ton of data in the free zone to make up for having to conserve it.  With Liberty I was using a total of 60-100 GB in total while on the 30 GB plan, a lot of that in the 12:00 AM to 6:00 AM window.   Going back to the Classic Plan, I end up able to use a lot more since the free zone doesn't count towards my limit.  In fact the last 2 months I haven't even used the 25 GB Priority data due to the way I have it scheduled.  

I wish everyone luck, but if you have the same experience I did, 
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Gwalk900, Champion

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As I read the above I was struck by the fact that .... satellite internet has Data Caps ... it has a limited amount of fuel.

Anything beyond that contracted amount of "fuel" is going to be restricted usage.

As I read these posts I get the impression that users want "restricted" to act just like it is when you have yet to deplete your data.

That falls somewhere between ...getting something for nothing .... and wishful thinking.

Having data caps is a lot like being poor and going Window Shopping. You may see something in the window that you want to buy but you have to ask yourself if you can afford it.

Take your monthly allowance, divide by 30 and that is the amount of "fuel" you have to burn per day without either running under restrictions or spending $$$ for added data.

KNOW don't guess what devices are connection to your Network. KNOW don't guess what programs that you THINK you have "tamed" as far as updates and other general types of usage are concerned. The same applies in spades to background processes.

Look at HOW your browser is "spending" data ... Ads, block them, Flash Objects, block them, Auto-Start Video, turn it off. and the latest Data Hog ... HTML5 Pre-fetch.

If you plug all the useless "leaks" your data allowance would go much further..

Your ISP is not stealing your data, your very own devices and software is consuming it.

Learn how to control it or continue to live with needless sub-par performance.



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