Slow speed in the evenings

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
there are a couple issues i am having with this service.
since we have had excede, only a couple months the speeds have been slow. the internet also seems to go down at least once per day. typically in the evenings around 9pm
i am not intersted in continueing with this service unless something is going to change. we were told we would get a faster speed then what we currently get.
Photo of Kelly Peters

Kelly Peters

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3081 Posts
  • 1085 Reply Likes
Hello Kelly. It's definitely odd that your internet is dropping out at the same time nightly. I'd really like to take a look at it for you and see if I can find out why. Can you email me at exedelistens@viasat.com? Thank you!