Complaint

  • 1
  • Problem
  • Updated 1 month ago
  • In Progress
Direct TV pitched me Viasat and presented it as a bundle package. First and foremost Viasat has the worst hold times I have ever seen. My issue is that Direct TV gave me a price for Viasat and locked me into a 24 month contract. I was told my bill would not change and they sent me an email with my bill quote. My internet charge went from $80 to $110. I was never told there was a rental fee or an increase after 3 months. I asked 3 times. Now Direct TV tells me they have nothing to do with Viasat. I called Viasat and they said they don’t have control over what Direct TV quotes. These two companies partnered together but hide behind the fax that they are indeed separate. I work in a related field and this is nothing more than a deceptive sales tactic. If Direct TV is able to sign me up for Viasat without me ever speaking to Viasat, both companies should have to honor what takes place on those calls. I filed complaints with the FCC and FTC and made both companies aware. Neither one cared and refused to transfer me to a supervisor or an escalation department located in the US. They will have to answer the complaints once they get them. On another note my internet has be out for 7 days. A service tech can come from the hours of 8-5. I work and don’t have the ability to sit around and wait so I asked if they can come from 4-5 and they said they can’t promise. I was also told that they would waive the $95 service fee. Well isn’t that nice. You expect me to pay $95 for an issue with your equipment? I could understand if I damaged something but I have never heard of a company charging a fee to come fix a problem that has to do with their faulty equipment
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Jason Herman

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  • pissed

Posted 1 month ago

  • 1
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Jason Herman

  • 2 Posts
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Scrotum, first of all you don’t sign an agreement, you accept terms. I have the email that says $80 per month and it’s from Direct TV. I’ve never spoken to Viasat. In regard to availability I would expect that they would go out of their way to fix a product that I pay for that isn’t working. Especially since I don’t have an option to cancel. I didn’t come to Viasat for their service. It was pitched to me by Direct TV. The whole issue isn’t about the service problem, that’s just part of it. It simply the use of deceptive sales tactics which is illegal and Direct TV was already found guilty of this. Viasat partners with them and neither one will acknowledge one another
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GabeU, Champion

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Bundling... too many headaches to make it worth it.  I tell people to avoid it.  

Unfortunately, in your case, it sounds like the problem/fault lies with DirecTV.  Their service, and customer service, has gone downhill since AT&T purchased them.  
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Randy Filkins

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This reply has been removed by Viasat Internet:
I too fell victim to this bait and switch program, my viasat has risen every month since I started service, mind you I waited without a land line for over a month because they wouldn't work with my carrier to switch the service. 
So you allow Scrotum to be used but not Sh___y???
Weak argument  

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yourguytim

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Jim 16 bro he ain’t confused or lying. Stuff like this can happen from a company both on purpose on accidently.
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Randy Filkins

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I have the bills to prove it, can't argue solid proof.
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yourguytim

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I wouldn’t be that surprised either.
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Jim16

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Sorry Randy, you are "confused".  Viasat does not raise their price every month.
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Matt B, Viasat Employee

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Randy,

There are a few reasons you might see a price increase.  Your introductory discount ends after three months (usually $20), the Annual Tax Recovery Fee ($4-$6), using Buy More ($10 per GB), changing your billing date, or service calls (usually around $95).  

There's no other reason your bill should be changing. (unless I forgot one)  Email us at ViasatListens@viasat.com and we'll take a look to see what's causing the change you're seeing!
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Stephen Rice, Champion

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These deceptive sales practices are way too common when dealing with third parties instead of dealing directly with Viasat.  My heart really does go out to you and I hate seeing this stuff happen.

If your service is new, you should be able to get service visits for free during the first 90 days.  I don't like that Viasat expects us to pay to maintain their leased equipment either, but that is their business plan.  I could see charging us for visits if we owned the equipment but we don't.

One thing doesn't make sense though.  How did the installer come out the first time if you aren't available between 8 am to 5 pm?
(Edited)
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Ronald Stricklin

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One scapegoat or another Viasat will never take responsibility for their service. Third party installer lied? It's not their problem. Let's hope they get major fines that cut into their profit and devalue their stock.
(Edited)
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GabeU, Champion

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DirecTV is responsible for the misinformation, and they are responsible for making it right.  If I partner with another company to bundle their service with mine for customers, and I misquote their price, it's not on them, it's on me.   Going solely by the description given, DirecTV is responsible for the pricing discrepancy.  
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Ronald Stricklin

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Directv's sales department is responsible for the screw up but they were acting as agents of viasat. It would be great if directv would correct the situation. Ideally they would as they caused it but they passed the buck. Viasat then passed it back. Telephone ping pong. How ever viasat is the service provider. The buck should stop with them. 
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yourguytim

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Ronald stricklin, yep
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Brad, Viasat Employee

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Hi Jason please email us at viasatlistens@viasat.com and we'll look into this for you
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yourguytim

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Viasat doesn’t listen
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johnny c

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Its a natural fit, directv and Visat, why would ever sign up for Directv, when there are other better options, cable, fios, 5G soon.   Because you live in the country and DTV is the only thing available, so you probably need a Sat ISP.  So they have a deal with DTV, for referrals or bundle.

Viasat is probably the best sat ISP available and it has its issues, but with a properly working system it can provide adequate, reasonable service for a SAT system.

At least you have DTV, so you shouldn't expect to watch TV in a total streaming environment.

Send the email, let Brad review your situation and get you on line.
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FerBob Outcast

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Never accept bundles
Too often it becomes a short time gain and long term headache...