Chat times out

  • 1
  • Problem
  • Updated 1 year ago
So the online Chat "feature" times out if a response is not made in a certain amount of time!  That needs to be fixed.  I was chatting with someone today for 45 Minutes to try and get an issue resolved, which it wasn't, and I asked for a supervisor.  The agent said he would get a supervisor.  I kept checking back, and then it said "if you do not reply in 1s that will be closed".  I didn't make that 1s, but I was waiting for someone to get back to me!  Now I have WASTED ANOTHER 45 MINUTES OF MY TIME DEALING WITH THIS COMPANY!!!
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Posted 1 year ago

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