Changing local dealer

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  • Question
  • Updated 4 months ago
  • Answered
Can I change my local dealer to another local dealer?
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James Billinger

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Posted 4 months ago

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Billy Hodges

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Yes you can call Viasat and they can change it on your account. I'm going to have to do the same thing.
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James Billinger

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Do I need to tell them who I want to switch to
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Billy Hodges

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They should have a list you can choose from or you can look at Viasat.com
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Matt B, Viasat Employee

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Go to viasat.com and look up local dealers.  Find one you like, or decide to move to the national fulfillment network.  Then, call into Care, ask for a sales channel change.  Generally takes 72 hours, sometimes a bit longer, if the team working these is backed up.  (I used to be on said team)
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Michael McDowell

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OK, good to know!
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James Billinger

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Matt B I contacted customer support though agent chat via facebook and request a local to local dealer change and they said they can't do that only can do local to national.
(Edited)
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Jim16, Champion

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"Then, call into Care, ask for a sales channel change. "

This is what Matt B said to do, not Facebook.
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Matt B, Viasat Employee

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They're wrong.  Chat agents have this ability, just as any other agent..  Call into Care, rather than chatting.  Tell them you want to move from your current dealer to a new one.  They do it all the time.  
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James Billinger

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Ok MAtt thank I think I got them to change it to my prefer local dealer over phone I hope lol