Can't Watch Streaming Movies

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  • Problem
  • Updated 3 months ago
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Try to watch streaming video from Starz, HBO, etc and it buffers at approximately 1 Mps. I've left it to download it, and it's STILL buffering. At $150 a month I expect better. Unlimited Silver plan, 22 days left and I've only used 16G in 8 days. This happens too frequently.
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theescooter

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Posted 3 months ago

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fmj77

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You expected to stream HBO and Starz on satellite? What planet are you living on?
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GabeU, Champion

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theescooter, 

Keep in mind that the system throttles your video streaming to, I believe, 480p, or DVD quality, with the Unlimited Silver plan.  Those movie channels are probably trying to stream in HD, and if they are, it's not going to work.  If you have the ability to you should lower the resolution of the video to 480P, though I don't know if that's possible.  

I don't believe there is any way to shut off the video throttling with the unlimited plans, but if I'm wrong hopefully someone will correct me.  
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Michael McDowell

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Some folks on here say you can use a VPN to get around the video throttling, although not all VPN's are created equal. I personally don't try to stream or use a VPN, so someone else will have to weigh in with more information!
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GabeU, Champion

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I forgot about that VPN trick.  
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VeteranSatUser, Champion

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Yea. I haven't tested it though. I suppose I could turn on the video resolution downgrader, start my VPN, and the record something on PlayOn, but that is a lot of work.

IF I was thinking of moving to one if those "unlimited" plans I would test though, because I want to maintain control of my video quality.
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GabeU, Champion

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I did try the VPN trick with Fast.com and it did work, as in my Video Data Saver (Hughes) didn't kick in like it normally would have.  Now, of course, that's only a speed test, and the possible issues caused by using a VPN with a satellite service may make it so it's not a viable option.  

I think it's going to be one of those things where it works for some and not for others, and for a variety of reasons.    
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Jim16

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From hbonow website;

Check your Internet connection to make sure its minimum download speed is 5 Mbps (see How to test your connection). If your download speed doesn't meet the minimum, contact your Internet provider to troubleshoot the connection speed.

http://help.hbonow.com/app/answers/de...
(Edited)
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theescooter

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I wouldn't care about buffering; I expect it. But I've set it for download for later viewing, and it still ends up buffering during playback. It affects every video playback site. I can watch something and it plays fine one day with no buffering; the next day it's constant buffering. I'm not illiterate technically, I have everything set to the lowest resolution, Ethernet connected instead of Wi-Fi, and nothing else is running through the router.
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theescooter

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It's not the satellite internet; it's the crap DISH network. Streaming through my tablet via app and playback from Starz, HBO, etc is damned near perfect. No buffering, plays fine. Figures; DISH has sucking down to an art form.
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VeteranSatUser, Champion

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Isnt DISH Network satellite internet???
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fmj77

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Even Viasat themselves do not recommend streaming through your DTV or Dish receiver.
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Steve Frederick, Champion

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theescooter, I think what you are seeing trying to view things from your Hopper is the fact that you are uploading the videos through your Viasat internet, and many of us have upload speeds of 600 kbps to maybe 2 mbps on a good day. With upload speeds less than 3 mbps, you will get buffering, and even reduced video quality at times.

I do use the Dish Anywhere app at my lake place, and sometimes stream from my Hopper3 at home. It is a bit frustrating at times, but I put up with it.
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Brad, Viasat Employee

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1mbps to stream is probably going to be frustrating more times than not. Are you over your priority data or inflection point on your plan? If so this will be a direct cause of what time you're trying to watch. Peak Hours 5pm-12am typically will see slower speeds if this is the case. Likewise the resolution you are streaming in will factor as well due to the limits depending on what plan you are on. 

If you're unsure of any of this email us at viasatlistens@viasat.com