Can't login to various websites with ViaSat

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  • Problem
  • Updated 11 months ago
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On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other locations get on with their PCs and mobile devices with the same username and password that won't work for me. I even used the same operating system and browsers they did. Any suggestions?
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Al Santayos

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Posted 1 year ago

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Matt B, Viasat Employee

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Al, 

It could be an issue on our side.  Send us your info to viasatlistens@viasat.com including your account number and the sites you're not able to reach.  A screenshot of the error message might also be useful.

While we're looking at that stuff, if you're using a laptop, can you go to another location (preferably with a different ISP) to rule out an issue with your computer?  Or possibly use another computer on your Viasat connection?
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Al Santayos

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I don't own a laptop. I have another computer I could try but would as a last resort as swapping them out is a PITA . Since I have tried I.E., Firefox, Opera and Google it seems it is just a case of ViaSat not getting along with certain websites. Strangely enough I have issues with the ViaSat website it's self. I can't sign in there either or reset my password.
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Al Santayos

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i just tried the ViaSat browser that did not work either.
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VeteranSatUser, Champion

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Try running through a free VPN and see if it works.
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Al Santayos

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Tried AVG VPN with both Firefox and Opera did not work. Maybe try a different older computer on same modem later.
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Al Santayos

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 ViaSat listens is a joke. It is pretty obvious my problem won't be solved by simple means. I finally received a reply from them telling me to call customer care. The chances of a fix using 3rd world country tech support reading off a script are slim and none. I figured coming here would be better than that. I guess not.
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Al Santayos

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Just tried a different computer running XP same result.
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Brad, Viasat Employee

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Hi Al,

The reason you were directed to our support number is that we have to do advanced tech support to find out why the sites won't load our Tier 3 team will need to potentially run a trace and go from there try to log in with your info to duplicate the error, etc. That's something we can't do via email, it requires live troubleshooting for us to figure out and honestly that's going to take advanced support. You should have been escalated but if you try again let the agent know you need to talk to our tier 3/SAC team for a website loading issue otherwise you'll get the standard troubleshooting as if NO website loads as opposed to a few that won't load after logging in.  
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Carmen Metcalf

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Al Santoyos. Did they over resolve a problem? I have the same problem. I called yesterday and they "escalated" the situation and issued me a trouble ticket.

(Edited)
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Al Santayos

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I resolved the problem. Verizon Wireless has improved enough in my area that I switched to them. No more Viacrap.
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Al Santayos

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I get 2-3 bars on the Verizon hotspot and 0-3 on my cell phone. Viasat most of the time would beat Verizon wireless for speed, but it was unreliable, even on the rare clear day it would just drop out up to a dozen times a day. I had issues logging into websites, email, etc,etc. No issues in those areas with Verizon. Viasat support was terrible and even though a tech said my dish was obsolete he said he had no authority to replace it if it tested ok when he was here. I have had Verizon for 20 days and it hasn't dropped once. Visat would have dropped 50-100 times in that period even without heavy rain. I tried AT & T wireless a couple years ago and it was unusable, they and Verizon are the top two best in my area, which isn't saying much.
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VeteranSatUser, Champion

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Verizon outperforms Viasat at my location in terms of performance and obviously latency. Unfortunately, Verizon isn't robust enough to meet my internet needs. So I use Viasat.
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GabeU, Champion

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Just Google Viasat sucks, the only positive comments about them are from people selling their service and this site right here.
And if one were to Google "Verizon Sucks", what do you think they would find?  Hmm?  Do you think people are going to find a lot of positive comments on Verizon on sites that can be found by searching "Verizon Sucks"?  Hmm?  

Nothing like searching for biased comments, then using the biased comments as evidence of something. 

While searching for just plain ViaSat I find quite a few positive comments and reviews.  All positive?  Of course not.  But I don't search out biased comments.  When I search I search for just plain comments. 

And, BTW, it's human nature for people to be more apt to complain when they are unsatisfied than they are to compliment when it's the opposite.  

And I get one to two bars here, with a speed rarely exceeding 2Mbps.  
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Al Santayos

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Get a life outside of being a pathetic excuse maker for Viacrap
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GabeU, Champion

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Aw.  Now you hurt my feelings.  I'm going to end up going through an entire box of Puffs wiping away the tears.  :(  
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Matt B, Viasat Employee

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Closing this thread.  It's quickly devolving into personal insults.

This conversation is no longer open for comments or replies.