Can't login to various websites with ViaSat

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  • Problem
  • Updated 2 weeks ago
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On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other locations get on with their PCs and mobile devices with the same username and password that won't work for me. I even used the same operating system and browsers they did. Any suggestions?
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Al Santayos

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Posted 4 weeks ago

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Matt B, Viasat Employee

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Al, 

It could be an issue on our side.  Send us your info to viasatlistens@viasat.com including your account number and the sites you're not able to reach.  A screenshot of the error message might also be useful.

While we're looking at that stuff, if you're using a laptop, can you go to another location (preferably with a different ISP) to rule out an issue with your computer?  Or possibly use another computer on your Viasat connection?
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Al Santayos

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I don't own a laptop. I have another computer I could try but would as a last resort as swapping them out is a PITA . Since I have tried I.E., Firefox, Opera and Google it seems it is just a case of ViaSat not getting along with certain websites. Strangely enough I have issues with the ViaSat website it's self. I can't sign in there either or reset my password.
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Al Santayos

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i just tried the ViaSat browser that did not work either.
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VeteranSatUser, Champion

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Try running through a free VPN and see if it works.
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Al Santayos

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Tried AVG VPN with both Firefox and Opera did not work. Maybe try a different older computer on same modem later.
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Al Santayos

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 ViaSat listens is a joke. It is pretty obvious my problem won't be solved by simple means. I finally received a reply from them telling me to call customer care. The chances of a fix using 3rd world country tech support reading off a script are slim and none. I figured coming here would be better than that. I guess not.
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Al Santayos

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Just tried a different computer running XP same result.
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Brad, Viasat Employee

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Hi Al,

The reason you were directed to our support number is that we have to do advanced tech support to find out why the sites won't load our Tier 3 team will need to potentially run a trace and go from there try to log in with your info to duplicate the error, etc. That's something we can't do via email, it requires live troubleshooting for us to figure out and honestly that's going to take advanced support. You should have been escalated but if you try again let the agent know you need to talk to our tier 3/SAC team for a website loading issue otherwise you'll get the standard troubleshooting as if NO website loads as opposed to a few that won't load after logging in.  
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Carmen Metcalf

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Al Santoyos. Did they over resolve a problem? I have the same problem. I called yesterday and they "escalated" the situation and issued me a trouble ticket.

(Edited)