Can't log in to my WiFi routor......

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  • Problem
  • Updated 11 months ago
  • Solved
My kids changed something in the settings to "help" me......now I can't get to the internet or to the router.....(I wonder if having kids is worth it) Can it be reset to the default settings?....
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Dan Murphy

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Posted 11 months ago

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Diana, Viasat Employee

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Hi Dan,  My kids do that to me to.  They think they are helping. (smile)  If you have  our modem, yes you can reset it.  
Here is the user guide https://www.exede.com/documents/brochures/ex-wifi-modem-user-guide.pdf?_ga=2.4742587.989828319.15130...
https://help.viasat.com/internet/articles/General/A-guide-to-your-Exede-WiFi-Modem
 I hope this helps. If you need n=more information, call 855.453.9333 or send an email to viasatlistens@viasat.com.