Can't log in to my WiFi routor......

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
My kids changed something in the settings to "help" me......now I can't get to the internet or to the router.....(I wonder if having kids is worth it) Can it be reset to the default settings?....
Photo of Dan Murphy

Dan Murphy

  • 3 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Dan,  My kids do that to me to.  They think they are helping. (smile)  If you have  our modem, yes you can reset it.  
Here is the user guide https://www.exede.com/documents/brochures/ex-wifi-modem-user-guide.pdf?_ga=2.4742587.989828319.15130...
https://help.viasat.com/internet/articles/General/A-guide-to-your-Exede-WiFi-Modem
 I hope this helps. If you need n=more information, call 855.453.9333 or send an email to viasatlistens@viasat.com.