Cannot watch movies

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  • Problem
  • Updated 3 months ago
  • In Progress
I cannot watch a movie that is picked from Direct tv On Demand. The movie is always buffering, so no chance to watch any movies.
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Robert JG Kay

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  • FRUSTRATED

Posted 3 months ago

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Christine Conrad, Champion

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What plan are you on, and have you used all your priority data?

Some of the "unlimited" plans have video resolution limiters, which can also limit the ability to view some streaming services without buffering.
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Oliver

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all plans have a "video resolution limiter" only some older plans can turn it off. 
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GabeU, Champion

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Robert,

Just in case you are not aware, DirecTV receivers can, and often do, use data for things other than on demand viewing, meaning that even if you never watch anything on demand through the receiver, if you have it connected to your ViaSat service it could blow through a sizable amount of your data in short order.  So, if you do have your DirecTV receiver connected to your ViaSat service, please be aware that you could run out of data very quickly, even if you don't watch anything.  
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Diana, Viasat Employee

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Ronald Stricklin

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If you have a dvr then download the video to your dvr instead of streaming it.