Cannot get Wifi says we need installer ID? Not sure what's going on?

  • 1
  • Problem
  • Updated 2 years ago
First it said I needed a customer code got that then it said we need an installer code, not sure why?
Photo of Shannon Wilson

Shannon Wilson

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 3 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Hello Shannon. Can you please email us at exedelistens@viasat.com with your account number or telephone number? This is something on our end that we'll need to override
Photo of TammyK

TammyK

  • 2 Posts
  • 0 Reply Likes
did they fix this problem? I have the same one and tech is NOT helping me!!