CANNOT GET ONLINE !!!!!!!!!!!!!!!!!!!

  • 1
  • Problem
  • Updated 3 years ago
This new format will not allow me or my wife to acess our e-mails - i use this for buisness also ! I need acess - I have been out of town and was using my phone to keep up - now none works !!!!
Photo of coyle walter

coyle walter

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2681 Posts
  • 1680 Reply Likes
Just give a call to the Customer Care line a call at 1-855-463-9333 and they will help you get to your emails once again.
Photo of Brad

Brad, Viasat Employee

  • 2984 Posts
  • 1039 Reply Likes
Hello Coyle,

This could be tied to our email migration that we're in the middle of. If you haven't done so already please call 855-463-9333 we may have to reset your email password on our end as we've seen some cases where the password has to be reset by calling in as it won't reset via the customer's prompting. In addition your mail settings on your phone and devices will need to be updated with the new email client. Calling in will be the absolute quickest and most effective way to fix it. You can also email us at exedelistens@viasat.com, but again it won't be as quick as calling in.