cannot access my email

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Photo of Belinda Bright Grower

Belinda Bright Grower

  • 0 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 836 Posts
  • 462 Reply Likes
ummm... can you please explain into details of why you cannot access your email??? it would be alotta better for us to help ya out if you would put a description of why you cannot access your email. thank you! :3
Photo of Robert Mach

Robert Mach

  • 36 Posts
  • 3 Reply Likes
I was without email also for 3 days.  I received this message from Viasat support;

Thank you for contacting us. I am sorry to hear that your computer isn't working with the email. Please use the information in this link to help get your email client set back up on your PC. 

http://viasat.force.com/kb/articles/General/POP-IMAP-settings-for-your-email-account

After going to this page, scrolling down and seeing a link to a wildblue email page, I clicked it and presto, the same mail program now works.  They have evidently changed something that made the old settings not work.  This is my only explanation. 

Hope this helps.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3487 Posts
  • 2024 Reply Likes
The best long-term solution is to use a reliable email platform such as Yahoo or Gmail. Quit using the Viasat provided email and you will be better off.
Photo of Sophie Mae

Sophie Mae

  • 69 Posts
  • 37 Reply Likes
After having used email through my ISP for many years and going through the painful process of having to change all of my accounts each time I changed my ISP, I can say that moving to an email platform such as Gmail is definitely the way to go.

I have a Gmail account as well as a Zoho account. I'm glad to have both of them.
Photo of Howard Melton

Howard Melton

  • 1 Post
  • 0 Reply Likes
I spent two and half hours on the phone and chat trying to find what viaSat had changed last Friday to break my email client.

They insisted that nothing had changed on the ISP end and the problem HAD TO BE in my computer or email applications.

I must admit one tech who didn't know what pop3 was finally gave me enough of a hint from her script reading that I managed to use trial and error playing with my email client's pop 3 setting to get me to the point I had replicated the solution of changing mail.exede.net to mail.wildblue.net.(Thankfully the ports were unchanged for my email client configuration.)

You might find it interesting that while on hold all the searches I did of viasat's  websites and the various helps  didn't turn up anything useful about the sudden failure of my email, until I had solved the problem and as an idle thought plugged that solution into the search engines on the viasat site.

That search with my solution  turned up the web page mentioned above and finally found me a link to the viasat community website  and brought me to this topic.

Thanks for posting the solution, at least I now have more confidence in my trail and error solution .

Hopefully it will be fairly stable, at least until the next merger or buyout.

hdm

Photo of Robert Mach

Robert Mach

  • 36 Posts
  • 3 Reply Likes
Good luck Roberta. They changed things and gave their customers no warning. It has temporarily screwed up many a user's experience.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3168 Posts
  • 1814 Reply Likes
Switch to Gmail or Yahoo, problem solved.

It is not that hard to transition from your Viasat email to a reputable one. Set up mail forwarding on your Viasat email, direct it to the new email, send out all new email from your new address.
Photo of Roberta

Roberta

  • 5 Posts
  • 0 Reply Likes
Thanks VeteranSatUser for the suggestions - in fact I already have Yahoo email - it is my main email, thank goodness!  But .... as I said above, I have to have the wildblue address for a couple of uses (specifically my Weebly website account) so I pretty much have to have it up and running ...... (and I'm also pretty sure that as the problems with it manifest themselves right now I would not be able to set up forwarding from the wildblue account - I can't even change the password!!!!)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3168 Posts
  • 1814 Reply Likes
I would try to setup mail forwarding. I did that years ago. I still get some mail from my old Viasat address, but haven't logged into it in years.
Photo of Brad

Brad, Viasat Employee

  • 3029 Posts
  • 1067 Reply Likes
Thursday we were told that a log out completely and logging back in should resolve some issues that Synacor did with the email (we just have our name tacked on but another client handles the work, we used to do it with Google's Gmail before they cut off support for ISPs) If that doesn't work call us at 855-463-9333
Photo of Susan Jenulis

Susan Jenulis

  • 13 Posts
  • 1 Reply Like
What type of computer are you on,  mac or windows?


Photo of Robert Mach

Robert Mach

  • 36 Posts
  • 3 Reply Likes
windows 10 for me
Photo of Susan Jenulis

Susan Jenulis

  • 13 Posts
  • 1 Reply Like
I'm on a mac and maybe this is a windows problem only, as my mac is still allowing me to access wildblue email.   I did have a problem about 5 months ago, but it had to do with incorrect mail settings at apple.  No one could figure this one out.  I worked with apple and viasat.  No easy solutions either end.  But finally someone at apple showed me how to force email settings to correct ones on safari browser.  Hope your situation is resolved soon.  I know your frustration!