Cancelled Service: Returning Equipment/Confirmation of disconnect

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  • Problem
  • Updated 2 years ago
  • In Progress
I unfortunately had to call multiple times to get our service disconnected, got overcharged, promised a refund and never saw it.  All I am asking for at this point is to get a confirmation of our service being disconnected and a confirmation of the promise we do not have to return our equipment due to the age of it, but I have not received it after 3 calls/requests.  We want it in writing before being surprised by a bill for unreturned equipment, but no representatives have been able to complete their promise. Can you provide this? 
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Karen Benson

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  • frustrated

Posted 2 years ago

  • 1
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Diana, Viasat Employee

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Hi Karen,  I apologize  you have not been able to receive a confirmation of your disconnect.  Please send an email to with your account and contact information. We will be able to review your account and confirm your disconnect and provide you with  any details you need. Thanks