Can you switch back and forth between data plans as often as you like and how would they bill for that?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
This company is starting to make me really mad. I keep buying more data and it keeps disappearing within a day. When I try to telecommute with the liberty pass I keep getting kicked off of calls due to slow internet.

So say I used all the data in my 12GB plan for the month and it's 5 days before my billing cycle. I decide I need a lot more data to get me through. So I upgrade "temporarily" to the 30 GB plan and change back the night before my billing cycle. If I do this, is it just a prorated per day for the 5 days, or would I be charged for the month for having 30 GB's, not the 12?
Photo of Amelia Bosley

Amelia Bosley

  • 6 Posts
  • 0 Reply Likes
  • Angry at Exede

Posted 2 years ago

  • 1
Photo of wm4bama

wm4bama, Champion

  • 360 Posts
  • 237 Reply Likes
You must stay on any plan you choose for at least a month before you are allowed to switch plans again...prorated charges will apply, but don't forget that you pay a month in advance for services...
Photo of Amelia Bosley

Amelia Bosley

  • 6 Posts
  • 0 Reply Likes
I actually contacted exede last night about this. The said that you can switch as much as you want. You can switch every day if you want to.
Photo of Brad

Brad, Viasat Employee

  • 3081 Posts
  • 1085 Reply Likes
Just like wm4bama stated it's all paying for a month in advance so your bill will always be for the upcoming month so each bill that follows will be prorated. By all means switching plans is fine because the 12 may not work for you at all. Switching back to the plan the night before the billing cycle which I believe on your end can only happen once but we can switch you back too is a bit risky if you're doing it right before the bill because you want to make sure those changes are reflected so there's a decent chance you'll be charged based on the switched plan. Another alternative is doing the buy more to see if that might be a cheaper way to boost data if you need it this particular month or not
Photo of Amelia Bosley

Amelia Bosley

  • 6 Posts
  • 0 Reply Likes
That is not what I was told when I called last night. I'm going to go with what I was told unless it causes a problem in the future. Buy more is definitely not cheaper. $10 per GB is highway robbery.
Photo of Jim

Jim, Champion

  • 542 Posts
  • 279 Reply Likes
Be aware that there have been instances where customers wanting to switch back to a previous plan learned that the old plan was no longer available.
Photo of Jim

Jim, Champion

  • 542 Posts
  • 279 Reply Likes
What you are told isn't worth the paper it's written on. :) Your question could have been misunderstood or you could have been talking to someone their first day on the job.
Photo of Brad

Brad, Viasat Employee

  • 3081 Posts
  • 1085 Reply Likes
You should be able to Amelia. I haven't messed with it in a while. Just be aware of prorated fees 
Photo of James E Besser

James E Besser

  • 77 Posts
  • 37 Reply Likes
I like the freedom plan High buck but it is worth it . haven't seen Bev here.
(Edited)
Photo of Jim16

Jim16

  • 2186 Posts
  • 1894 Reply Likes
Yes, we all miss Bev!
Photo of wm4bama

wm4bama, Champion

  • 360 Posts
  • 237 Reply Likes
Amelia, you can "change" plans anytime but you will always pay the monthly fee of the plan you switched to before any "new" plan takes effect, so that's why you will not see rates, speeds, allowances change immediately if you switch from a higher to lower plan.  Since you paid in advance you can essentially change plans once a month. 
Photo of Amelia Bosley

Amelia Bosley

  • 6 Posts
  • 0 Reply Likes
@wm4bama, that is actually not true. You can change plans every day, even to a higher plan and it takes effect in less than 5 minutes. I have done it several times. All they do is prorate you and charge the extra on next months bill.
Photo of wm4bama

wm4bama, Champion

  • 360 Posts
  • 237 Reply Likes
Amelia that's true if you switch to a higher plan the speed and usage changes immediately but you will pay the new rate for 30 days even if you switch back to a lower plan the next day...prorating the bill usually takes almost 2 months for it to settle down to your new plan's rate..and if you leave some plans you may not be allowed to switch back...this info is usually noted in the effective plans..