Not happy with service

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

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Just wanted everyone to know that I think every word that comes out of Exede is either a lie or a deception. Can not wait for the end of my contract so I can end my association with this company.
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bzmingus

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  • disappointed

Posted 5 years ago

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Brian, Champion

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Feel better?
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Old Labs (VS1-329-L12FZ)

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Correct - he's venting (sometimes healthy) and simply offered a thought without any substance to back it up. I use Amazon all the time - just not for movies. Facebook I can live without, and I email photos all the time - I just resize them since they aren't intended for high quality printing. I also VPN to work daily, but leave any heavy lifting to off-hours.

P.S. I anticipate an outbreak of data usage complaints as everyone opens the new toys received a couple of days ago. If somebody does want a high quality photo suitable for framing I slap them on my free USB drive, have them printed and snail mail them.                           
(Edited)
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Exede Kimberly

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bzmingus, I can always be reached at exedelistens@viasat.com to help with any troubles you may be having with your service.
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Me the customer

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I agree with bzmingus..............I don't think he needs to be specific!!  I am with him!!  Even if I state any specifics, someone finds a way to give Exede the benefit even though there are so many post about the poor service.  Besides...............lying is "specific".  I can translate that for bzmingus I am sure.  The definition is................SERVICES PROMISED ARE NOT RENDERED"!!  I have shared my specifics with Exede and to this day...............no resolution!!! 
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Old Labs (VS1-329-L12FZ)

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Once again, Me...

You've indicated two separate problems. The first being an issue with your installer where you leveled some pretty serious charges at him. As best as I can tell you've, provided evidence to Exede Kimberly and she has forwarded it to the appropriate channels at Viasat - due to the nature of those charges I wouldn't expect a speedy resolution on that one.

Unfortunately, you have most definitely not provided any specifics regarding your data usage issues. Go to the following link, read it and let us know whether you've taken any or all of the steps/recommendations made there. If so, you'll need to provide us with a better view of your computing environment and usage habits if expecting further recommendations.

https://community.exede.com/exede/topics/data-usage-tips

You also may find my experience with Windows 8.1 of some benefit. See the bottom of the post here:

https://community.exede.com/exede/topics/metered-connection

At the same time, Exede Kimberly has requested that you email her at exedelistens@viasat.com with your contact information so that she can go over your usage issues - it's not clear whether you've actually done that or not via a separate email. She will likely only give you a general categorized summary of where your data is going. It may be helpful, but regardless the onus is upon you to determine and manage your usage.

As far as falling prey to sales pitches and false promises, presumably from the dealer/installer you're having issues with, the only leg you really have to stand on is the customer agreement at this time:

http://www.exede.com/documents/master/customer-agreement.pdf
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kjboxers

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yes
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JRJAL

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Somehow I've blown through 20GB in less than 10 days.  And I haven't even used my laptop that much.  I think most of it is from my phone.  Still, the price, guidelines, and limited use is ridiculous.  I'm contemplating paying the $345 early termination fee to rid myself of these shackles.  
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Steve Frederick-VS1/Beam314, Champion

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That would imply that you have other choices for internet. Or you could follow the suggestions offered on this forum for controlling the data your devices use. Good luck.
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JRJAL

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I do, I blame myself for not doing further research before signing up.  I contacted DirecTV for my TV service, and they told me about Exede.  I thought it would be a decent choice, but since I was in a time crunch getting all services set up in my new house, I just went with it.  So, in retrospect, the blame lies on me.  I am just trying to warn others, that the data monitoring seems suspect to me.  And after reading numerous other complaints, it seems like this could be a legitimate gripe.  
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Roger Don Evans

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I was blatantly lied to by the sales person for Exceed (then Wild Blue). The woman told me over the phone that my cap was 25 gigs per day. I did a double check and asked her if it was really "per day" or was it 25 gigs per month. She was very, very specific that it was 25 gigs per day. I asked if she was sure about that and she said yes. That sounded fine to me so I signed up. The mitigating circumstance is that I have an online business and, when I'm at home, I really need to have dependable internet access. The house we were looking at buying was in a rural area that did not have regular cable based or telephone based internet so satellite service was the only option if we were going to buy the house. But, based on the Exceed sales person's assurance of a 25 gig per day cap, we went ahead with the purchase of the house. Only after we moved in did I find out it was 25 gigs per month. No, I did not read the service agreement. Some may think that's stupid and, on a certain level, I suppose it was. But, then again, why would I feel the need to read the service agreement when the terms were outlined in person by the representative of Exceed? I'm often told that calls to businesses are recorded for quality assurance. I have several times asked Exceed to check on the original conversation I had with the sales person but I get no response. I don't know if they don't record the conversations or if they just don't care enough to check. ATT just bought Direct TV, with whom I have my Exceed service bundled. As soon as ATT brings real internet service to this location, I'm dumping Exceed. Too expensive and too little to show for it.
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Steve Frederick-VS1/Beam314, Champion

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I suppose you never thought of looking online at the Exede.com website at the packages and the data limitations offered in your area. Suprising that you are a business owner and you didn't do any research or even bother to read your contract before signing.
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Roger Don Evans

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Well, Steve, I have already said it was stupid of me to not read the service contract before signing up.  My bad. And I realize from all your posts that you are the resident defender of Exceed. Good for you. Everyone needs a hobby. But the relevant question that you seem to be missing is why would I, or anyone else,  NEED to read the service contract just to see if the Exceed sales person was lying? Ultimately, whether I bothered to read the service agreement or not, the data cap was misrepresented by the sales person. Again, as soon as ATT brings real internet service to my area, I'm gone.
(Edited)

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