Archived and Closed
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Now is it ViaSat's fault that there affiliate lied to their customer? NO, but do they have the responsibility to help resolve the problem? ABSOLUTELY! Now that we have been backed into a corner, we will be filing complaints for fraud and unfair business practice with our MN Attorney General's office for both ViaSat and their affiliate Ikaycom.com as well as seeking our own legal counsel. I don't even care at this point if our legal fees are 10x that of the cancellation fee, I'm seeing this through if nothing more then principle alone. Almost anything you buy, goods/services has some kind of return policy, especially in cases of fraud. There has to be a reason ViaSat/Exede doesn't operate like that...maybe they know the majority of new business will be unsatisified with their service??
Sad thing is, we weren't even that dissatified with the internet service Exede could provide, it just wasn't sufficient for our needs. We had several other people interested in the service too; however after hearing our horror story, I doubt Exede will receive any new business in our area.