Billing and Plan Changes

  • 1
  • Problem
  • Updated 3 days ago
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Hey I have a major problem with my bill, I had a plan change without my consent and also someone added phone to my account without my consent as well. Also I have been charged for data that I did not consent to as well. I have been trying to talk to someone in billing but no one has a clue what is going on. I don't mind paying the bill I just want some answers and some help about it thank you.
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Jacob Lewis

  • 18 Posts
  • 2 Reply Likes

Posted 5 days ago

  • 1
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Diana, Viasat Employee

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Hi Jacob,  Please allow us to review your account.  Please send an email to viasatlistens@viasat.com with your account and contact information. We want to resolve this as soon as possible.  Thanks.
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Jacob Lewis

  • 18 Posts
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Hey I did that a few hours ago my case number is
# 02406691
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Diana, Viasat Employee

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Thank You, Jacob,  we have received your email and will respond within 24 hours.
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Jacob Lewis

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I called customer service again and everything is a mystery, I have called and email and no one knows how to help with this situation. I am not mad just don't understand how my plan changed without me knowing and also other charges on my bill that don't make sense.
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Jacob Lewis

  • 18 Posts
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Is there anyone available to help or does it take awhile once you email? I am not trying to be rude no one can answer my questions on what is going on with my bill.
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VeteranSatUser, Champion

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That's not the point. He STILL has received no answer!!!
(Edited)
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Old Labs (VS1-329-L12FZ)

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So apparently we now need fine print to qualify the meaning of "within 24 hours" - add it to the Viasat lexicon of "up to" and "unlimited" and "typically".
(Edited)
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Jacob Lewis

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First and foremost I sent the email yesterday and I responded at the twenty four hour mark, secondly as a customer I have a right when something is not right to ask questions. When I called and even the customer service team and the supervisors say that there is over a $600 error on my bill which they can't explain and spend two hours on the phone looking through the billing then I think I have a right to ask a question. Why does this bother you? You don't think as a paying customer I don't have a right to complain nor ask a question. But its cool I got it worked out but understand not every problem is create equal, nor was I disrespectful toward the company nor you nor did I blame anyone. I just wanted some answers, sorry if that bother you.
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Mohammad Hussein al-Baghdadi

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If your payment went to a credit card, then notify the credit card company of an unauthorized charge. They should honor that request and temporarily reverse the charge. The CC company will then ask Viasat for an explanation. Let the credit card company do your dirty work.
If your money was a direct payment from a bank, then it is a little more tricky. You will have to convince the bank to temporarily reverse the payment, if your bank paperwork agreement has no upper limit to it. It is foolish to sign any bank transfer agreement that has no upper limit.
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Brad, Viasat Employee

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Hi Jacob

I don't know what happened on your email and the plan to reply but I did find it and I'll take over and reply to you momentarily.