beyond unhappy

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  • Updated 2 years ago
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Archived and Closed

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A week ago I called customer service to upgrade my package because my monthly limit was close and needed to upload some important information to my business website but instead of upgrading my account got cancelled, some error in the system they told me. . After numerous phone calls on different days and over two hours on the phone trying to get it resolved, I was told on Monday that it would be 72 hours (Wednesday) before they could get to the ticket to fix it. So, I call back today (Wednesday)' and they tell me- oh, wrong ticket filled out by them, it will be another 72 hours before they will possibly get around to it. Nothing else can be done they tell me, despite my expressed extreme displeasure. Meanwhile, as we are in a rural area, I have no cell reception as my cell works off of the internet while I am at my house, no internet either. I have 2 business websites to maintain and have business contacts that need to reach me via my cell phone! This is the worst customer service that I have ever received in my life! This was not my fault, I was just trying to give them more money every month. Poor, poor customer service.... extremely frustrating. I am not hopeful they will ever resolve it....
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Regina Jamieson

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Posted 4 years ago

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Exede Beau

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Regina, I am so very sorry that this happened. I know getting online is difficult right now, but if you email me at exedelistens@viasat.com with your account and contact information we will dive in and escalate this for you. We will make it right.
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Bob

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So how long did it take to fix this grieves
 problem?  this is one of the reasons I don't like to deal with large companies, your usually talking to someone that doesn't speak english properly and or to fast,
 they just don't care, rather deal with the local guys that fix the stuff.

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