Bad customer service

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Why won't anyone answer the phone? Plus it won't hang up! I can't call out! For some reason our internet is not working at all! Please call ASAP. (Removed personal phone number due to security purposes)
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Kathy Matheson

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Posted 2 years ago

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Deku (The #1 Hero Data Saver), Champion

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ummmm... imma onto the phone also... imma still waiting... it said that your wait time is longer than 15 mins... so therefore imma guessing they REALLY busy right now @.@ but i dont mind... imma waiting paticently :D ive been waiting for about 35 mins :3 but i dont care :D i have all the time in the world :D also you need to be patient.... BUT if your so IMPATIENT!!! you need to learn patients... its really not that hard to learn at all :D anyhoo... youve gotta understand that they are REALLY busy... when it says your wait time will be longer than 15 minutes... as they are helping other people out... why dont you be in there shoes and stuff... but i guess people cant do that... i sure can :D
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Brad, Viasat Employee

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Hi Kathy,

Please keep in mind that this is a VERY public and open forum that *ANYONE* on the internet can see. For your security, I've removed your phone number.

It does appear we might have had an outage late last night. I currently show no outage at the moment so it should be back up. If for some reason it's not please contact us. Outside of the phone there's other ways to contact us. We have a chat feature on exede.com and while it's not as fast (24 hour turnaround) you can email us at anytime at exedelistens@viasat.com 
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Michael Trevino

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My account was removed without notification how can I get a new online account? A technician came to install service never advised me that there was a 2 year contract and installed telling me the cost of the service was 140.00. So I made a mistake by giving him my credit card information and he went ahead and did the install free but never paid for my service so now I have a bill of 94.00 and I only had the service for 3 days and it was suspended. Does anyone pay 140.00 to get a service that gets disconnected in 3 days? Does that make any sense? The money was never applied to my account. So this is a big disappointment. If there's someone out there that can assist me with this contact me please.
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Diana, Viasat Employee

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Hello Michael, I'm sorry if you were not informed of the ViaSat/Exede billing process.  When new service is installed you are billed one month in advanced 1-3 days after installation. The bill date is based on the date your service was activated.  Please send your account and contact information to exedelistens@viasat .com so we can review the details of what took place.