Slow speeds

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  • Updated 5 months ago
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  • (Edited)
I have had service for two weeks on the 25gb silver unlimited plan. I have never once had a speed test hit 10mps, Usually 3-4 even in the middle of the night. I called in and they said they will send the issue to the Back office which sounds like the trash can to me? Anyone know if they are really working on helping our blowing me off?
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Troy Stevens

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Posted 5 months ago

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Judge and Jury

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First of all, that speed test was NOT done on a Viasat system.

Your screen-shot shows latency of 33ms.  That is impossible with Viasat.  The lowest you are ever going to see is about 620ms, so that test was from some other provider.  Your server shows San Francisco which is also impossible for Viasat.  You would be on Beam 369 and the so-called "server" would be Portland Oregon.
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david, Champion

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Yep, no way, no how that's Viasat.
(Edited)
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Troy Stevens

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It was done via viasat. They must have done something because it improved this morning to the highest readings I have ever got.
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Old Labs

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That's Google's Internet Speed Test which is also showing me a bogus latency number of 59 ms (although speed is what I expect for right about now) - Googlers obviously being the smartest guys in the room probably assume a latency of 683 ms is impossible in this day and age and probably allowed only two digit for display ;)

It does look like the WiFi signal above is a bit on the weak side - might want to try a wired (ethernet connection) through the Exede/Viasat WiFi modem if possible - some reports that the wireless on that device is causing some performance issues; alternately if you've got a reputable third party router try attaching it to one of the WiFi modem's LAN ports to revert to your prior wireless experience (some assembly required but many finding it preferable even if it involves buying a router).

Then try testmy.net for a speed test... at various times throughout the 24 hour day.    
(Edited)
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Brad, Viasat Employee

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Judge and Jury is right. Evenings are our peak hours and that's when we usually will see a dip in speed. Mornings and early afternoons on the other hand are less busy and speeds tend to be better.
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Old Labs

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While I'd normally agree with that assessment on the surface (assuming the speed test is being conducted properly), Troy previously indicated that he'd verified that he was under his 150GB priority threshold over here (the danger of threads spanning posts):

https://community.viasat.com/viasat/topics/viasat-2-has-begun-beta-service-announces-commercial-serv...

If that's true, I too would probably be expecting better performance at those times on a Silver 25 plan (and I'm easy when it comes to this) - prioritization shouldn't be in play or he's on beam that's truly overloaded. If those results are indicative of the experience during prime time when prioritization isn't in play, then there's little wonder why speed complaints persist on a daily basis.
(Edited)
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Troy Stevens

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What is the average people see during peak times? 3pm and I'm getting.......

Anything under 3 mps is useless for streaming. 7 - 11 is when I would use it and it's been worthless.
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Jim16, Champion

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1-3 mbs should stream just fine.  If you are having issues at those speeds streaming than something else is wrong. ( You have something not set right on your streaming services, more than likely.)
(Edited)
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Old Labs

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First verify for yourself whether you have or have not exhausted your 150GB priority data by going to your account page.

If you have, then everything posted so far for speed test results would meet my expectations and be as advertised.

If you haven't exhausted your priority data, those speeds seem a bit low on Silver 25 and very low during prime time.

The confusion is stemming from your other post where you stated when asked about priority data:

When I called they verified I was under and said there was a problem on their end. Told me to call back later
Verify it for yourself... and the answer will determine the expected behavior.
(Edited)