automatic throttling?

  • 3
  • Problem
  • Updated 10 months ago
  • Acknowledged
Been with this company about 8 years.  Have had the Freedom 150 GB plan for about the last three years.  Everything was going well until I noticed slow speed last night.  To make a long story short, speed came up okay this morning, was 15 mbps.  Seems strange, got an email this AM from ViaSat that said my plan is changed.  If I don't like the change, I can move to ViaSat 2 with a different plan that will cost more, stay where I am on ViaSat 1 at 2 to 3 mbps, or terminate service!!!!  The "change" is some double talk about how to figure speed, distance, etc.   I've supported this company in the past,,, but this is a little too much.  

I feel this is their way of getting me to move off of this plan, actually my plan is now subject to daily throttling down to 2 or 3 mbps, when I have had a three year history of speeds closer to 20 to 30 mbps during evening hours.  Seems very strange that all of a sudden, there is all the "traffic" to cause a throttle to activate routinely in the evening.  Oh, and I have never used more than my monthly plan allows.  Very sad.  
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Susan Jenulis

  • 120 Posts
  • 75 Reply Likes

Posted 11 months ago

  • 3
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Brad, Viasat Employee

  • 3519 Posts
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Official Response
From time to time, Viasat makes updates to policies that impact our customers’ service. We recently updated our Network Management Policy to ensure the best experience for the majority of customers on our network.  We have also notified any customers who are impacted by this change by letter and email. 

Our customers’ satisfaction is paramount, so we have a team of specialists ready to respond to any questions about this change,and to make certain every customer is on the very best plan for their needs. Email us at ViasatListens@viasat.com and we'll respond ASAP or you can call our specialized team at 844-715-4412
(Edited)