No internet in Athens, TX

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  • Problem
  • Updated 2 years ago
  • (Edited)
We have restarted our modem and done all of the troubleshooting. Nothing has worked
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Kim Templin

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Kim, 

You might be affected by a current widespread outage we're seeing this morning. 
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michele

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Would this be affecting Colorado as well?
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Brad, Viasat Employee

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potentially. It's our Phoenix Core Node that's out and it'd really depend on what part of Colorado you're in for if you're impacted by the outage or not. Safe bet is that if you're not online this morning you're most likely part of this outage
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michele

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I've been On hold with your tech support for over an hour !
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Brad, Viasat Employee

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Sorry Michele,
 there's a HUGE wait due to the outage. If you're part of it we don't have a ETA yet so the tech won't have any new information. You can email me at exedelistens@viasat.com if you want but I'm similarly tied up going between this and our social media pages so I won't be able to get to the email for a bit but if you want to get off the phone you can do that. I won't have a ETA either but I can let you know if you're impacted by it
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michele

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Someone finally answered and the internet came back up at the same time!! Yay!
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Brad, Viasat Employee

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We hope to be back up ASAP
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grahamck

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mine just came back up after a 3.5 hour outage. Location is colorado.

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Brad, Viasat Employee

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cool glad it's back up for you! It may go on in some areas here and there while it gets fixed