Unhappy with speed

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  • Problem
  • Updated 11 months ago
  • Acknowledged
  • (Edited)
What is one to do with speeds like this and before you say what cheap app are you using I'll use any one y'all recommend and I guarantee I'll never see any thing higher that 2mbps
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Robb Marion

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Posted 11 months ago

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VeteranSatUser, Champion

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It's possible.  Try testmy.net and a 6 to 12 MB file.  See what your results are then.  Incidently, just ran my own test.  Fast.com registered 1.6Mbps.  Testmy.net right after registered 5.2. 


What plan are you on?  What beam are you on?  Is the "video data saver" turned on or off? 


More detail is needed to help understand what may be going on. 


(Edited)
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Robb Marion

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I signed on with the 10g with liberty pass. Not sure what you mean by beam and i never turned on video data saver.
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Robb Marion

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It's taken me over an hour to download a 183mb update. Just before my original post it took 15 minute to download the Netflix app on my phone
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Old Labs (VS1-329)

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With the introduction of unlimited plans and the video data extender option, the fast.com speed test is now only a measure of how content delivered from Netflix will perform. On Liberty Plans you don't have to turn on the video data extender - by default it was turned on for you and you need to turn it off if you don't want it - if applicable it's on your customer portal and can be toggled on/off.

As noted, testmy.net is generally considered a more accurate speed test for satellite internet subscribers - for increased accuracy it's always been suggested that a manual download size of greater that 12MB be selected at:

http://testmy.net/download

Another practical reason for that is that TestMy will automatically retest with large file sizes until a 7 second download can be attained - I've seen it adjust up to 200MB unless you manually select a file size of 13MB - needless to say 200 MB is simply a wasted of bandwidth and data on limited plans.

Regardless, all speed tests are not alike and often geared towards different scenarios. I find TestMy to be most accurate in terms of what most consider to be "speed" - for any speed test it's important to know what it's measuring and how.

With regard to beam, each Exede subscriber is assigned to one of 72 different spot beams (transpopnders) depending on their physical location (each beam has its own footprint). The following link allows you determine what beam you're assigned to. At the same time, it identifies what gateway you're using. There's on additiional ViaSat/Exede hop involved after/before getting to/from the internet sometimes called a core node. Knowing all of these can sometimes be useful in isolating problems.
(Edited)
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Steve Frederick, Champion

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The link to the beam map hat Old Labs referenced above. https://www.northlc.com/_images/beam_priority_map.png
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Old Labs (VS1-329)

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Thanks for the backup... apparently my Rx SNR is too low, cable attenuation is too high, or more likely it's that I'm suffering from brain fade...
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Steve Frederick, Champion

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I know what you mean. One of the not so wanted benefits that comes with all those senior citizen things.
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Diana, Viasat Employee

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Thank you Old Labs and Steve for your replys
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Robb Marion

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Still on the struggle bus here
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Robb Marion

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Robb Marion

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Robb Marion

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I just find it ridiculous that I pay you guys almost $80 every month for some thing I can only use between 5am and 5pm I also work 7-4 week days so when I get home it's unusable on the weekends there's absolutely no point in trying. It literally just took me 20 minutes to watch a 6:30 minute video on YouTube
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Robb Marion

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My dish looks like it's pointed at the bottom of the hill behind my house and I had these guys come out and check it out they stood on my porch about 15 feet away from it talked to me for a minute and said it looks fine and left
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VeteranSatUser, Champion

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Which guys? You just can't look at a dish and see if it is pointed right. It has to be peaked by a certified installer.
(Edited)
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Robb Marion

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Excede guys I was paying the extra so if I needed them to come out it would be covered and after that interaction with thim I got rid of that service
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VeteranSatUser, Champion

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If you found the service unacceptable contact Exede Diana on here and give her the particulars about your service call. Feedback is important so a company can improve their service level and correct any problems that need addressed.
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Robb Marion

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Robb Marion

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i started this update at 7::30 it is now 10:30. I got a PS4 been planing on gaming for a little bit before I have to go to bed for work at 6am and this is how I've gotten to enjoy my new console with less than a half gig of data taking what I'm assuming will be down in another 1:30
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Robb Marion

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3 hours for less than 250 mb people with other isp get that per second
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Stephen Rice, Champion

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Looks spot on for prime time.