Any reason why my internet is below 1 Mbps?

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  • Updated 1 year ago
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The Internet is below 1 Mbps, usually <0.5 Mbps. This is a joke for $120+ per month, even if I went over the data cap which is a bigger joke itself. Proof and more proof.
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Keelan

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  • frustrated

Posted 1 year ago

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Variable Zero

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Same issue. I'm in free zone and while free zone is usually congested I should be getting better than CAPPED speeds. Restarted modem, router and PC and connected straight to modem. Still no dice. Called customer support who told me Tier 2 support was closed and I basically had to wait until whatever time they open to get it resolved.
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Christopher Daigre

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Sounds par for the course to me. Shut down any real tech support at 10pm so that they can keep the throttle in place for DAP'd units belonging to users with a grandfathered LNFZ plan. Then when we call and complain: "We're sorry, tier 2 support has gone home for the night and will look into it in the morning."
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Variable Zero

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I will literally keep the LNFZ until it stops working more than one day a month.
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Variable Zero

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Same with my grandmother. I tell her if someone sends a flier or calls DO NOT upgrade or switch.
(Edited)
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Christopher Daigre

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Only way we are getting better is if someone comes up with about 75k-100k, manages to get all the old idiots out here to agree to sign up, and then bribes Suddenlink to run a line out here. MIGHT be more like 150k with the distance, assuming they even consider it.
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Christopher Daigre

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At least you are getting 0.5-1.0 Mbps. I'm sitting at ~10 Kbps. Yes. WORSE THAN DIALUP
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Deku, Champion

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well its probably getting alotta clouds. as clouds can affect it also. also it determines what you have onto your wifi network... also it can be congest also like you said. but also it has to be depending onto the amount of devices. like if they are doing updates automatically then id suggest you putting the auto updates to manual updates. also here is a quick pic that ive took of what my speeds are at 12:35am as of tonight... oh yeah and by the way i have the freedom plan and currently download a game onto my ps4 :3 anyhoo onto the pic shall we???



but also i can watch youtube videos just fine :3 also like i said imma currently download a game onto my ps4 and that is probably why its slow for me :3 oh yeah i pay about... 143$ every month for the freedom plan and the exede voice also.
(Edited)
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Michael Salmons

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My LNFZ never switched on tonight from 12am to 5am.  Only a hourish to go before back to scheduled throttle.   So much for doing some downloads and updates.
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Variable Zero

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Welcome to Exede. 

Where the LNFZ doesn't matter because we want you on the Liberty plan.
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Diana, Viasat Employee

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Hi Michael,  Please send your account information to exedelistens@viasat.com. We can check into it for you. Please explain why you think it did not switch over?
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Michael Salmons

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No need, I was mistaken, LNFZ did kick on just speeds never went above 0.50mbs... perhaps heavy congestion. 

It was just very odd, can't remember last time LNFZ was ever that congested or slow.

I have to stick with LNFZ,  being a gamer these games and patches are up to 20gb.  Need that free download time.
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John

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I had the same problem. Are you sure it kicked on? I've never even had peak times be that slow unless dapped. Hopefully tonight won't be a repeat.
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Tim Spake

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Welcome to the club of unsatisfied customers