Any old WildBlue customers getting their promised speeds? Viasat no longer honoring their committment to WildBlue customers.

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Any old WildBlue customers getting their promised speeds? Time to let the FCC know that Viasat is no longer honoring their commitment to WildBlue lifetime plans. I get such a run-around from them, I have 0 upload. First they try to troubleshoot, then tell me I need to upgrade. Why would I go to a bigger plan when they cannot honor the up and down that I am supposed to have? I am happy that we now have another option in my rural area and hope to say good-bye to Viasat.
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Tracey Hart

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  • disappointed and frustrated

Posted 2 weeks ago

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Tracey Hart

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If they are not going to honor older contracts they should have at least sent emails or mails notifying customers that changes in their company would no longer support older customers. 
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Brad, Viasat Employee

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Hi Tracey

While we no longer sell Wildblue, we do have some legacy customers on the old system. It is an outdated system by now which would be why the push for upgrading (and satellites have a lifespan and that's a 15 year old satellite I believe)

We can look at your account and see what is going on though if you email us at viasatlistens@viasat.com
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Bob Lexus

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In all likelihood, your TRIA is worn out.
100% of TRIAs will eventually wear out.

There have been replacement parts for several years now
WildBlue hardware is sorta like Window98, fine in it's day but obsolete today... 
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Brad, Viasat Employee

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Could very well be the case.  I would doubt a lot of our installers would have parts since we're not asking for them back, we haven't sold Wildblue in the last few years so if they do it's collecting dust. 

There are benefits to upgrading because the top speed possible on those old systems is 1.5mbps and now we have modems that go to 25mbps. We haven't increased pricing on plans so you can stay in a plan with the same price like you have been doing. 
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Bradley

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I remember the 1.5Mbps days.

Well over a decade later, I’m slower than the old Wild Blue.

Call around to old mom and pop places if there are any around anymore. Might be someone with some old, dusty box in the back.